5 jobs found in apac (remote)

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? Love to mentor and develop people? This is an exciting opportunity to join a technology startup in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Australia-based (Senior) Manager, Technical Support to join our team. As a Manager of Technical Support, you and your team are responsible for delivering world-class support to our customers which is a key differentiator in how our customers view and value Grafana Labs. This leadership position will have experience building and scaling technical support organizations to service a growing customer base. The ideal candidate has 4+ years managing front-line technical support teams that also deliver a high level of customer service (ideally one that services highly technical customers). You must have a love for managing and developing people. We want to hire well so we can foster talent for growth at Grafana. You...

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team.   As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.  This position will be focused on our EMEA Customer coverage. What you'll be doing: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test...

Grafana Labs is looking for a Marketing Operations Specialist in APAC to help scale our marketing technology and operations to support our growing business. You will work closely with the Demand Generation team, Sales Operations, the Marketing Operations team and report to the Director, Marketing Operations.  You will be responsible for developing email assets, implementing customized communication, and reporting on performance. You will be a dedicated Marketo Administrator and there will be opportunities for growth in operations skills across Salesforce and FullCircle Insights.  Responsibilities Support the marketing team with regional program builds and operational improvements for webinars, workshops, nurture programs, virtual conferences Develop APAC localized email marketing assets and campaigns Deliver insights and performance reporting for APAC related initiatives Troubleshoot marketing technology issues and design improvements across systems Act...

Make a difference. Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. Our Solutions Engineering team are our in-house, customer facing product experts. The Solutions Engineering team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. A great Solution Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much...

As a  Sales Development Representative , we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. You will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You'll help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client's needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise. This role is remote and we are open to all candidates located in Singapore. Responsibilities: Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive Create and...