GitLab
Remote, Germany
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab . Manager, CSM - DACH - remote, Germany
Fluency in German and English is a requirement
The Manager, CSM, reports to the Director of Customer Success Managers .
Manager, CSM Job Grade
The Manager, CSM is a grade 9 .
Manager, CSM Responsibilities
Mentor and enable the team to exceed company growth and retention forecasts
Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals)
Ensure the CSMs...