3 jobs found in santiago

Do you have a passion for all things open source and the drive to be one of the best DBAs in the world? This is a unique opportunity to work with an elite team that is solving some of the most challenging customer problems. We are remote-first and offer the amazing experience of working with a global team of experts. In the Managed Services department, customers count on us to keep their PostgreSQL databases running and we are vital to the success of their business. With 24/7 coverage, we are able to deliver the highest quality support to customers around the world. From incident and outage handling through a variety of projects executions to proactive recommendations for environments’ improvements - these are our objectives that aim at customers’ satisfaction and translates to customers’ business results.   What You Will Do Troubleshoot and resolve customer issues of moderate complexity related to their Postgres environments Develop relationships with customers,...

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's Senior MongoDB Engineer position was made for you.  You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.  At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.  If you are ready to be a part of our team, then contact us today!    What You Will Do Ownership of technical support tickets related to MongoDB and related technologies Serve as a Level 3 escalation point and resource for Support and...

Who are we? Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs. What’s the job?  Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.  This is not an entry-level role where you’ll just be triaging the boring and monotonous.  We are not a call-center operation, we are a team of senior IT folks with a collective knowledge that solves problems for Inc...