Customer Success Manager - Contractor

  • Anaconda
  • Remote (Remote, US)
  • 22 Jan, 2024
Remote Technical Customer Support State of Open Con 24

Job Description

Be at the center of AI

With more than 40 million users, Anaconda is the world’s most popular data science platform and the foundation of modern AI development. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open-source for competitive advantage, groundbreaking research, and a better world.

Anaconda is seeking people who want to be at the center of Artificial Intelligence. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. 

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Contractor - Customer Success Manager to partner with our customers to strengthen their relationship with Anaconda and meet their needs. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning. There is potential for this to turn into a full-time opportunity.

What You’ll Do:

  • Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
  • Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors within stakeholders of our enterprise customers
  • Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization
  • Actively engage with passive customers to keep them up to date with our product, new features, and to share the Anaconda value proposition 
  • Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
  • Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
  • Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
  • Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals

What You Need:

  • Curiosity about AI and Data Science
  • Experience meeting and exceeding upsell quotas
    Experience communicating (and listening) to customer needs → At high level (Director Level all the way up to C-Suite)
  • 5 plus years of Account Management or Customer Success experience
  • Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
  • Track record of successful renewals and contract management
  • Track record for supporting product implementations in the CSM role   
  • Experience with working with enterprise customers
  • Excellent negotiation skills
  • Ability to be observant to customer cues
  • Ability to draw conclusions and make decisions without oversight
  • Ability to manage multiple customers at multiple stages
  • Comfortable in front of a camera and recording videos
  • Team attitude: “I am not done, until WE are done”
  • Embody our core values:  
    • Great People
    • Great Product
    • Great Performance
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.

What Will Make You Stand Out:

  • Experience working in a fast-paced startup environment
  • Experience working in a open source or data science-oriented company
  • Experience with Project Management

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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