Associate Customer Success Engineer

  • Acquia
  • Boston, MA
  • 30 Jan, 2024

Job Description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

The Associate Customer Success Engineer at Acquia serves as a trusted advisor during the implementation of Acquia’s technical solutions. We are looking for a customer centric, organized and determined individual who is interested in listening to customer challenges, diagnosing and solving problems. In this role, you will advise Acquia customers on how to utilize our solutions and partner with our AM and CSM teams to ensure overall customer success and retention of our customers.

Responsibilities :

  • Learn and become an Acquia Cloud Platform expert who customers can look to for advice and expertise
  • Engage with the product team to drive customer requests and influence our roadmap
  • Work alongside Account and Customer Success Managers as the technical resource responsible for helping customers enable Acquia tools
  • Work directly with customers and partners to resolve issues, develop and maintain excellent customer relationships
  • Lead or participate in customer facing meetings, responsible for customer satisfaction follow up and internal documentation
  • Be a team player and coach other team members
  • Be a true proponent of customer advocacy

Requirements :

  • B.S. in Computer Science or related discipline
  • 1-3 years working experience in a customer facing role, technical experience nice to have
  • Passion for the web and open-source development
  • Willingness to learn and be a trusted resource
  • Commitment to customer service and providing the best experience possible for our customers
  • Aptitude for understanding customer use case and challenges and mapping those to Acquia solutions 
  • Excellent interpersonal and communication skills
  • Ability to Present to C Level Executives
  • Experience at a SaaS company, with Drupal or with cloud architectures
  • Excellent organization skills and ability to multitask in a fast-paced environment

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.