Technical Support Engineer

  • Airbyte
  • Remote (Remote, UK)
  • 05 Feb, 2024
Full time, Remote Technical Customer Support State of Open Con 24

Job Description

 
Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.
 
Within just 18 months, we've built 150+ connectors and we've had 15,000+ companies syncing data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.
 
We’re fully transparent as a company. Our company handbookculture & valuesstrategy and roadmap are open to all. We are looking for someone who is located in willing to work in EU hours. 
 
Opportunity
The goal of the Technical Support Engineer is to provide world-class support to our Airbyte OSS Enterprise customer and set a new standard for community engagement in open source software (OSS). Airbyte is community powered; together we are making OSS the standard for ETL.

As a Technical Support Engineer, you will work directly with our open-source community as well as our Airbyte OSS Enterprise customers to make them successful in using the Airbyte product. You will be the voice of the user and collaborate closely with your Technical Support Specialist teammates as well as work closely with the product and engineering teams to make sure key improvements are added to the roadmap. You will triage user issues and write code to fix them. Additional automation, engineering projects, and knowledge base articles to reduce support load and improve the product will be a key component in your workday.

 
What You'll Do
  • Provide support to open-source Enterprise customers which includes users with development / engineering backgrounds
  • Participate in once a day office hours to engage with our community.
  • Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase
  • Bug fixing: working with internal and external engineers to identify, replicate, correct, and create PRs for review and merging
  • Engineering tasks including automation, development, and other projects as necessary
  • Document solutions and application behavior to grow our Knowledge Base both internally and externally, and help maintain support while scaling with growth
What You'll Need
  • 1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers,
    OR 
  • 3+ years as L2/L3 Technical Support Engineer, or similar roles
  • proficiency in: Github, Docker, writing Python code and unit tests, troubleshooting / stack trace interpretations
  • Nice to know: CI/CD pipelines, Kubernetes, Helm, API, SQL, NoSQL, and Database concepts
  • Ambition to grow the European based team for your role
  • Growth mindset
  • Experience working closely with Engineering / Developer teams and/or Engineering/Developer customers
  • Excellent communication skills
  • A passion for continuous learning and improvement (both at a personal and team level)
  • You share our values

Location

  • Remote, United Kingdom
 
Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.