Observability Technical Lead

  • Percona
  • Remote
  • 19 Mar, 2024
Full time, Remote Technical Operations SCaLE21x

Job Description

Are you interested in joining a diverse, global, remote-based company that is well-respected in the open-source community? Would you like to be a key influencer and contributor to open-source software? 


We are searching for a Technical Lead for Percona’s observability software and capabilities. The Technical Lead position is a multi-faceted role, focused on driving Percona’s reputation and exposure within the database ecosystem and ensuring that we remain at the forefront of this arena. As a dynamic, collaborative, and thriving company, this position is unique in that it offers a challenging yet rewarding environment. The Technical Lead is expected to wear “many hats” including the ability to positively impact the product strategy and direction from a deliverability and functionality perspective.


This is a technical role with the primary focus being on deep technical knowledge and usability of PMM. However, it expands beyond PMM into other tooling and services for observability. Our Observability Technical Leads play a pivotal role in providing thought leadership and direction to other Global Services teams, customers, and the wider open-source community. This involves creating internal and public-facing content for knowledge sharing, technical guidance, contributions, influence on product strategy, and product evangelism. 


In order to achieve success in this role, you will work collaboratively with stakeholders from the Sales, Marketing, Global Services, Customer Success, Product Management, and Engineering teams to contribute to Percona’s Platform-focused goals.


What You Will Do:

  • Create technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, Knowledge Base articles, webinars, and conference talks are all media types that may be used.
  • Support and assist in the continual improvement of Percona’s software quality and usability by participating in the product life cycle.
  • Provide direction and guidance on PMM (and broader where appropriate) software product strategy, including recommending and writing functional specifications for product enhancements, changes, or new software products as appropriate.
  • Contribute code recommendations in support of engineering efforts.
  • Follow the latest industry developments and stay up-to-date on corporate competitors.
  • Identify trends via industry research and related events, publications, and announcements; tracking individual contributors and their accomplishments.
  • Support the Percona field sales team on strategic, PMM-related opportunities.
  • Represent Percona, and deliver talks at strategically identified conferences throughout the year.
  • Provide support to our Global Services teams in relation to complex or escalated customer issues.

What You Have:

  • Expert-level knowledge of Percona’s Management and Monitoring product and related technologies.
  • Experience with Grafana, Prometheus, PostgreSQL, Clickhouse, PromQL, MetricsQL.
  • Fluent written and spoken English communication skills.
  • Professional, customer service-oriented attitude.
  • Strong work ethic and entrepreneurial approach.
  • Ability to communicate clearly and professionally under pressure.
  • Strong mentoring/coaching skills.
  • Ability to work independently with minimal direction.
  • Desire to travel internationally and speak at Percona Live and other conferences.
  • Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity.

What will make you stand out:

  • Experience with open source databases such as PostgreSQL, MongoDB, MySQL, MariaDB, Percona XtraDB Cluster.
  • Experience with Reverse Proxy techs such as HAProxy, ProxySQL.
  • Experience with a scripting language such as Python or Bash.
  • Experience with Container deployments (Docker, Podman).
  • Basic Knowledge of HTML + CSS.
  • Basic knowledge of GO language.
  • Familiarity with Cloud technologies, Kubernetes, and DBaaS.
  • Software development experience and source-level familiarity.
  • Ability to contribute code recommendations in support of the engineering efforts.

Personal Attributes:

  • Ability to work well with people and communicate effectively both internally and with customers.
  • Ability to communicate information to staff members and customers in a clear and concise manner.
  • Able to work independently with minimal direction.
  • Strong work ethic and entrepreneurial approach.
  • Accepts feedback from others.
  • Communicates clearly and professionally to convey confidence even when under pressure.
  • Enhances the organization’s reputation by accepting ownership for accomplishing new and different requests.
  • Explore opportunities to add value to job accomplishments.
Why Percona?


At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.


Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.


Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.


If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!


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