Sales and Marketing Systems Administrator

$125,000 - $150,000 yearly
  • Honeycomb
  • Remote (United States)
  • 25 Mar, 2024
Full time, Remote System Administration SCaLE21x

Job Description

What We’re Building
Honeycomb defined the concept of observability and is raising expectations of what our developer tools can do! Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. It enables engineers to answer novel questions about their ever-evolving cloud applications, so they can deploy confidently, resolve incidents faster and focus on high-value work that drives innovation. We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 150-person mark, and were named to Forbes’ America’s Best Startups of 2022!
 
In this Sales and Marketing Systems Administrator role, you’ll be a joining a growing Revenue Operations team helping us to expand how our teams use technology and systems to be more productive and better serve Honeycomb customers. This is a high-visibility, cross-functional role that powers the Field Sales, Sales Development, Marketing, Ecosystems and Partnerships, and Customer Success teams to run their operations and our executives to glean information to decide the direction of our business. We are looking for you to assess Honeycomb’s current structure and capabilities and make impactful decisions to guide our Revenue Operations roadmap.
 
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
 
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote

 

What You'll Do In Role:

  • Own the administration and roadmap of Honeycomb’s sales and marketing (revenue) tech stack, including Salesforce.com Sales Cloud, marketing automation technology (HubSpot), and the integrations across the components of our tech stack such as CPQ, LeanData, Clari, Amplemarket, ZoomInfo, 6sense, Qualified, and Gong. You will be the in-house expert on these systems and build a world-class tech stack improving on our existing foundation, provide top-notch support to our teams, design user-friendly systems, and ensure our users are extracting the most value from our tools to ultimately drive more revenue
  • Drive all aspects of Salesforce.com administration, development, and support; this includes user and license management, Flows, assignment rules, approval processes, custom formulas, custom settings and objects, and dashboards and reports
  • Spearhead the end-to-end process and change management for new feature and tool rollouts across our tech stack: deliver training for new releases and create comprehensive documentation to our internal users alongside Sales Enablement
  • Flawlessly manage our CPQ instance and update flows and order form templates as the business evolves, and work with Finance and Deal Desk to accelerate deals across the finish line
  • Own the administration of HubSpot and marketing tools, working closely with Marketing Operations to ensure pristine lead data hygiene and routing (via LeanData) and clean integrations between HubSpot and Salesforce
  • Scale our existing Revenue Operations systems capabilities and develop the roadmap for enhancing our revenue tech stack (whether you achieve by custom development or investigating vendors)
  • Develop standards for data hygiene alongside revenue leadership and our data team; deep familiarity with leveraging external databases and BI tools to expand the scope of reporting abilities in Salesforce
  • Consider tradeoffs between short- and long-term needs; confidently prioritize inbound requests from multiple stakeholders by managing the systems support ticketing queue in Asana, and deliver on longer-term roadmap projects

 

What You'll Bring:

  • 3+ years as the primary admin of Salesforce.com and CPQ for fast-growing technology companies; demonstrated capability to be the main revenue tech stack subject matter expert and visionary. You’re a builder at heart and can act autonomously
  • Familiarity with marketing automation technology (HubSpot) and integrations between HubSpot and Salesforce
  • Deep experience managing broader revenue tech stack (e.g. CPQ, LeanData, Clari, Amplemarket, ZoomInfo, 6sense, Qualified, and Gong) as well as leveraging data from tool integrations in Salesforce reporting
  • Superb stakeholder management skills and ability to speak the language of our internal customers (e.g. Sales, Marketing, Customer Success, and Finance)
  • DevOps/release management experience; end-to-end management of new feature deployments and enhancements to existing processes
  • Required certifications: Salesforce Certified Administrator
  • Preferred certifications: Salesforce Certified Advanced Administrator, Certified CPQ Specialist, Certified Salesforce Platform Developer I/II, HubSpot Marketing Software Certification

 

What You Get When You Join The Hive:

  • Base pay (range) of $125,000 - $150,000
  • A stake in our success - generous equity with employee-friendly stock program
  • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
  • Compensation benchmarked to San Francisco market - no matter where you live (or move)!
  • 401k plan to help you plan for your future
  • A remote-first mindset and culture (really!)
  • 100% employee coverage for Health, Dental, Vision, Life and Disability insurance and 75% for dependents
  • Time to Recharge - In addition to our Unlimited PTO policy, we provide ~23 days off through out the year. This includes a company wide break at the end of the year, and we honor having at least one three day weekend a month (if there is not already a locally observed holiday that month, we add one!)
  • Pick Your Perk - $600 a year to spend on the perks that you care about most
  • Work Life Balance and Flexible Schedule options
  • The tech you need AND a $500 Home Setup Stipend
  • $200 Reimbursement for Cell/Wifi/CoWorking
  • $1500+ Annual Professional Development Allowance
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood
  • Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches & counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing
  • Modern Health well-being benefit including self guided resources and access to 12 mental health and 8 coaching sessions - at no additional cost to you.
  • Semi-annual performance conversations (we call them Review & Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact
  • Annual compensation review, benchmarking to industry and inflation changes
Please note we cannot currently sponsor or do visa transfers at this time.
 
Diversity & Accommodations:
We're building a diverse and inclusive workplace where we learn from each other, and welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. You don't need to be a millennial to join us, all gens are welcome! Further, we (of course) follow federal and state disability laws and are happy to provide reasonable accommodations during the application phase, interview process, and employment. Please email Talent@honeycomb.io to discuss accessible formats or accommodations. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work; if we can do better - we want to know!