Customer Success Manager

  • Mirantis
  • Remote
  • 26 Apr, 2024
Full time

Job Description

Mirantis is adding a US based Customer Success Manager to our team!  

  • CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys  
  • CSM’s will  own the renewals of their assigned account base, with a focus on retention and incremental growth 
  • CSM’s will partner internally with sales, marketing, product and support services to address client concerns. 

Main Responsibilities

  • Work with an assigned account base to help move our clients along their IT journey
  • Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
  • Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
  • Own client renewals with a focus on retention and growth 
     

Qualifications

  • 3+ years customer account management experience
  • Interest in learning/understanding Openstack, Containers, Kubernetes, Linux, etc.
  • This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
  • General understanding of project management, PMP certification or alternate a bonus
  • Proven track record with working with enterprise customers and executives 
     

Additional Information

What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!