Customer Success & Expansion Specialist

  • Mirantis
  • Remote (Raleigh, NC, USA)
  • 26 Apr, 2024
Full time

Job Description

Mirantis is adding a Federal and Government Customer Success & Expansion Specialist to our team! As our increasing roster of enterprises and service providers begin their container & Kubernetes transformation, we are looking for sales & customer relationship talent to assist our customers through their Kubernetes journey.

You will be responsible for building relationships & growing a large portfolio of clients in an assigned territory. Creating strategic partnerships with IT stakeholders, with a focus on improving sentiment & ensuring successful renewals & accelerating new product adoption. You will be responsible for accelerating product adoption, cross-selling new products & leaping into new business units within your account base. 

Main Responsibilities 

  • Create and maintain a close relationship with ±50 customers to ensure each customer is successfully adopting & growing with our solutions. Communicate every customer challenge into the wider business.

  • Maximize account growth opportunities by executing sales playbooks. Own, drive and manage the expansion process.

  • Build customer champions, identify client's current state, and desired future state & uncover customer roadblocks.

  • Demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.

  • Provide executive management with complete visibility to account sentiment status and solicit executive involvement as required.

  • Accurately maintain/update a rolling 90-day forecast of renewals and growth opportunities in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.

  • Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition.

  • Engage in strategic account planning, identifying key customer stakeholders at a management level to ensure accountability across teams. Acts as a Mirantis ambassador. 

Qualifications

  • Grit, Determination, Accountability

  • 2+ years of demonstrated success in Business Development, Growth Account Management or Customer Success Management with a strong focus on sales & customer success. 

  • 1+ years experience working with cloud-native technology including: containers, Kubernetes, infrastructure, DevOps 

  • Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers. 

  • Experience working with a Distributor and Partner model

  • 1+ years experience working within the US Federal and Government sector 

  • Willingness and desire to create & own new initiatives that are beneficial to customers & the organization. 

Additional Information

What does Mirantis offer you?

  • Work with an established leader in the cloud infrastructure industry.
  • Work with exceptionally passionate, talented, and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
  • Be a part of cutting-edge, open-source innovation.
  • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
  • Receive a competitive compensation package with a strong benefits plan and stock options.

We are a Leader for Container Management in G2 (#2 after AWS)!