Request for Proposals: Global Human Resources Assessment Services

  • Mozilla
  • United States
  • 26 Apr, 2024

Job Description

Issued: April 15, 2024

Responses Due: May 14, 2024

This is Not a Job Posting- Please send your proposal to the contact below

Mozilla Foundation Contact:

Candice Martin

Director, People & Culture

Important Note:

The material and information enclosed with this Request For Proposal (“RFP”) is based on current Mozilla requirements, and may change. The information in this RFP regarding services does not represent an offer or commitment by Mozilla to procure such services. Mozilla reserves the right to modify or withdraw its requirements as expressed herein. Neither Mozilla nor any vendor responding to this RFP shall be considered to have entered into a binding agreement regarding the acquisition or provision of services described herein, until and unless the authorized representative of both parties has signed a separate final definitive agreement regarding such services.

This RFP does not obligate Mozilla to pay any costs that you incur in the preparation of your proposal. All costs associated with the preparation of a proposal in response to this RFP will be borne solely by you. Mozilla reserves the right to accept or reject any or all responses to this RFP, even if all of the stated requirements are met. Mozilla shall not be liable for the use any concepts or ideas similar in nature to those contained in your proposal.


Today, Mozilla Foundation employs staff in more countries than ever, across multiple continents. It is seeking a dynamic and seasoned consultant to conduct a comprehensive and transparent assessment of its global HR policies, processes, and systems. This assessment is not just about compliance, but aligning every aspect of the organization's human resources function with its core values, future aspirations, and unique structure.
Mozilla Foundation seeks a consultant with a proven track record of excellence, a visionary who can bring fresh perspectives and innovative solutions to the table while maintaining a global mindset and dedication to equity and fairness. The ideal consultant will possess not only a deep understanding of global industry best practices and regulations, but also a keen awareness of the ever-evolving trends within complex and competitive global HR environments. Utilizing data-driven insights, they will provide recommendations that drive Mozilla Foundation towards continuous improvement, effecting transformative changes that propel the organization toward its objectives.

About Mozilla Foundation

Mozilla Foundation is a non-profit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all.

Read more about Mozilla Foundation’s programs here.

Our organization is deeply committed to Diversity, Equity, Inclusion and Belonging and our practices and programs reflect that in our people centered approach. Since 2021, a number of initiatives have been put in motion which led us to become the organization we are today. 

Read more about our DEIB journey here.


Over the years, Mozilla Foundation has consistently evolved its policies, processes, and programs to accommodate its growing global footprint. Notably, last year, the organization successfully implemented its new Compensation Philosophy and Program. This strategic initiative was designed to address the challenges of attracting and retaining talent on a global scale, while also reinforcing the organizational culture and mission, and improving the alignment between pay and measurable employee and organizational performance.

Like its compensation model overhaul, Mozilla Foundation is committed to innovating HR operations, processes, and policies while ensuring compliance across operational regions. Recognizing this, a thorough HR assessment is necessary as the organization evolves. The evaluation aims to guarantee that current and future HR programs and processes enhance operational efficiencies, promote equitable practices, drive innovation, scale effectively,
and maintain global compliance.

Scope of Work

Mozilla Foundation is in need of a comprehensive assessment of all our HR practices, programs, policies, procedures, documentation and systems to identify needs for improvement and enhancement of the HR function as well as to assess global legal compliance and regulations. Some of the main challenges we are currently facing include:

  • Geographical diversity and compliance pose significant challenges for our organization: With an increasing number of staff working in countries beyond our original scope, our workforce is becoming more dispersed. This trend is further compounded by the growing prevalence of remote work. As we expand our global footprint, we encounter a myriad of legal compliance requirements that are complex and constantly evolving. Rapid changes in employment laws and regulations, influenced by socio-economic factors, necessitate continuous vigilance and adaptation to ensure compliance across diverse regions with varying social and economic conditions.
  • Attracting and retaining talent from both nonprofit and tech sectors: Due to the unique nature of our work, staff join us from a variety of sectors – from online organizers coming from the civil society or nonprofit sectors to engineers and data scientists coming from large tech companies – with very different experiences and expectations. It is imperative that our policies and processes are designed to accommodate this diversity and cater to the varied needs of our team members.
  • Fostering Inclusive Organizational Culture Across Diverse Work Environments: With a global workforce spanning multiple continents and cultural backgrounds, ensuring that all staff feel included and valued within the organization presents a significant challenge. As we expand our reach, disparities in access to resources, opportunities, and support systems may emerge, potentially hindering our ability to cultivate a truly inclusive environment. Addressing these disparities requires a thorough assessment of existing practices and policies to identify areas for improvement and develop tailored strategies to promote equity, inclusion, and a positive employee experience across all regions and demographics.

With the above in mind, you will be responsible for delivering:

  • An early high-level evaluation of our current systems, programs and practices for each functional area, making recommendations for any urgent issues that should be addressed right away.
  • An assessment of the People and Culture Team's operational framework in alignment with our organizational structure, requirements, and values, while also taking into account our legal obligations, subsidiaries, and relationships to other organizations.
  • A comprehensive review and analysis of each functional area within HR.
  • A final comprehensive, dynamic, and actionable report that includes innovative recommendations, findings, observations, and lessons learned.
  • Innovative recommendations for updates to our existing programs, policies, processes etc. in each functional area within HR.

Note: This RFP focuses solely on Mozilla Foundation, not on any of its subsidiaries.

Materials giving more specific details about the Mozilla Foundation’ current policies procedures and systems, will be made available for consultation during the proposal preparation process once a non-disclosure agreement has been signed.

Selection Criteria

Proposals will be evaluated on the following criteria:

  • The overall approach to the assessment of the global Human Resources processes, programs, systems as well as best practices and innovation
  • A clearly articulated commitment to diversity, equity and inclusion
  • Qualifications and experiences of the firm and key personnel:
    • working with distributed, global nonprofit organizations
    • working with nonprofits with (for-profit) subsidiaries
    • working with tech companies or social purpose businesses
    • developing fair and equitable frameworks
  • Price / value for money
  • Confidence in effectively meeting Mozilla Foundation’s requirements


We would like to ease the burden of responding to this RFP. Rather than requiring a lengthy proposal with extensive new material related to Mozilla’s specific work, we are asking you to submit basic information, past work and a cost estimate. Submissions must include the following information:

  • Firm information
  • High level project approach (1 page)
  • Earliest date to commence the work
  • Estimated schedule and timeline for completion
  • Cost estimate
  • Examples of past work (where possible)
  • Experience and references

Please submit proposals to and
We will be reviewing proposals on a rolling basis starting the week of April 15, 2024 up until May 14 inclusive. We reserve the right to extend the deadline if we have not yet received proposals that meet our needs.


The preliminary schedule is as follows:

  • Posting RFP - April 15
  • Questions from potential consultants accepted (via email) -  Anytime
  • Submission deadline - May 14
  • Evaluation process - May 15 - May 22
  • Interviews conducted with finalists (if necessary) -  May 27-30
  • Organization announces decision - May 31
  • Consultant(s) begin work - June 3