Channel Staff Solutions Engineer, West Coast (Remote, United States)

  • Grafana Labs
  • United States
  • 30 Apr, 2024

Job Description

Make a difference. 

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high-growth phase. Our Channel Solutions Engineering team are our in-house, partner-facing product experts.  The Channel SE team enables Grafana Labs’s worldwide partner ecosystem by educating potential and existing partners to ensure they best represent the goodness of the Grafana platform.  We share our technical and product expertise with partners through demos, hands-on enablement, presentations, and ongoing workshops. Grafana Partner University is a means of doing this exercise at scale. We partner closely with our Channel Sales and broader Field Sales teams to help qualify, progress, and close opportunities. The Channel Solution Engineer is the trusted advisor for all the technical experts from the partner ecosystem and is at the forefront of all the selling motions, whether a sell To / Embed / PoweredBy to the partner directly or Selling along with the partner to the end customer. 

Your Impact:

  • Join as an early member of a high-growth team working together to help scale Grafana’s worldwide partner ecosystem. 
  • Partner with our Channel Sales team and the wider Field Sales Team to articulate the overall Grafana value proposition, vision, and strategy to our partners. 
  • Own the technical engagement with Partners and help to close opportunities through advanced competitive knowledge, technical skill, and credibility.
  • Deliver product and technical presentations to potential and existing Partners.
  • Proactively communicate with partners and internal teams to provide a feedback loop on our products and the competitive landscape.
  • Work with the enablement team to enhance our partner university program and expand its reach to wider personas within the partner ecosystem. 

What would make you a good fit for this role?

  • We are seeking candidates with 6+ years of experience in pre-sales / solution architecture in observability space. An added advantage would be to someone who comes in with selling in an OSS-first company. 
  • We’re a startup, so your job duties will be varied and complex and require strong judgment, collaboration, and leadership.
  • We are a remote-first company, so you must learn to work and collaborate with an international team.
  • You will need first-class written and oral communication skills to collaborate with our remote-first internal teams and worldwide partner ecosystem.  You will need to skillfully articulate our value proposition and the technical advantages of our products.
  • You will love solving technical challenges and thrive on bringing creative solutions to our Partner. 
  • Creating and delivering high-impact activities like workshops and 1:1 interactive training to drive pipeline from our focus partners. 
  • Travel up to 50% within the AMER region

In the United States, the OTE compensation range for this role is $217,000 - $259,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
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