Chief of Staff, Global Support Services

  • Canonical
  • Home based - Americas, EMEA
  • 29 May, 2024

Job Description

The Chief of Staff drives improvement in our global support organization. With your insights into engineering, operations and management, you will work with the VP Global Support to identify and deliver initiatives.

Our company mission is to make open source easy, starting with Ubuntu but extending to the huge array of things that people want to do with open source, from the largest clouds and data centers to the smallest connected devices. Our support organisation is the first line and escalation path for our customers across all core products and solutions that Canonical offers. We are growing the team as we grow the business, both in terms of the number of people and in terms of the range of technologies and skills we are able to bring to bear on customer problems. As open source expands to cover every possible range of industries and use cases, we will build our team to be the best partner for any enterprise that builds on the open software platform.

We take customer satisfaction seriously, and this role has been created in part to ensure we maintain that focus as we scale. Our culture is that of continuous learning and growth.

This role reports directly to the VP of Global Support and has executive visibility as a key leader in the company.

Location: This role will be home based in the Americas or EMEA.

What your day will look like

  • Work with department leadership to shape long term strategies for the department
  • Understand, report and manage organisation and team level KPIs
  • Prioritise growth initiatives and safeguard current operations
  • Manage the strategic agenda of the leadership team
  • Run leadership team meetings
  • Ensure a strong, candid team dynamic with productive, professional dialogue
  • Be a strategic adviser, confidant and proxy for the VP of Global Support
  • Clarify and oversee connection points and initiatives across departments
  • Optimise processes by looking for and addressing gaps and inefficiencies
  • Travel internationally twice a year for up to straight two weeks for company events

What we are looking for in you

  • You are an articulate communicator and master organiser
  • You love open source software and working with brilliant people
  • You enjoy getting all the details right and running a smooth organisation
  • You’re a proven generalist and follow industry trends and new technologies
  • You understand and value getting things done the right way 
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You’ve worked with Linux, with a preference towards Ubuntu
  • You are familiar with public and private cloud platforms

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.