Professional Service Leader

  • Mirantis
  • Remote (Campbell, CA, USA)
  • 30 May, 2024
Full time

Job Description

Mirantis is searching for a Professional Services Leader! As the Professional Services Leader, you will focus on helping our customers achieve their goals.
The Professional Services Leader is a strategic leadership role responsible for driving the success of professional services engagements related to the design, implementation, and management of a versatile cloud platform. This role requires a strong blend of technical expertise, business acumen, and leadership skills to lead a team of consultants and engineers in delivering high-quality services to clients. The ideal candidate will have a deep understanding of hybrid cloud architectures, Kubernetes, OpenStack, and cloud-native technologies, along with a proven track record of leading professional services organizations. 

Main Responsibilities 

Strategic Leadership: 

  • Provide strategic direction and leadership for the professional services organization, aligning with the company's overall business objectives and growth initiatives. 
  • Develop and execute plans to expand professional services offerings, drive revenue growth, and enhance customer satisfaction. 

 Team Management and Development: 

  • Lead and develop a team of consultants, engineers, and project managers, fostering a culture of excellence, innovation, and collaboration. 
  • Define roles and responsibilities, set performance expectations, and provide mentorship and career development opportunities for team members. 

Client Engagement and Relationship Management: 

  • Serve as a trusted advisor to clients, understanding their business needs and challenges, and recommending solutions that align with their strategic objectives. 
  • Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. 

Solution Design and Architecture: 

  • Collaborate with clients and internal stakeholders to design and architect hybrid multi-cloud solutions that meet business and technical requirements. 
  • Provide thought leadership and best practices guidance on containerization, virtualization, and bare metal infrastructure management. 

Project Management and Delivery: 

  • Oversee the execution and delivery of professional services engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards.
  • Define project scopes, objectives, and deliverables, and allocate resources effectively to meet project goals. 

Continuous Improvement and Innovation: 

  • Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools. 
  • Stay abreast of industry trends, emerging technologies, and best practices, and incorporate them into professional services offerings. 

Cross-Functional Collaboration: 

  • Collaborate closely with sales, marketing, product management, and other cross-functional teams to drive alignment and support overall business objectives. 
  • Provide input into product development and roadmap based on customer feedback and market insights. 

Qualifications

  • Bachelor's degree in computer science, engineering, or a related field; advanced degree preferred.
  • 10+ years of experience in professional services leadership roles, preferably in the cloud computing or IT infrastructure space. 
  • Deep expertise in hybrid cloud architectures, Kubernetes, containerization, virtualization, and bare metal infrastructure management. 
  • Proven track record of successfully leading and scaling professional services organizations, driving revenue growth, and delivering exceptional customer outcomes. 
  • Strong business acumen and strategic thinking skills, with the ability to develop and execute business plans and drive organizational change. 
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, internal teams, and executive leadership. 
  • Demonstrated ability to thrive in a fast-paced, dynamic environment, and lead teams to deliver results under tight deadlines. 

Additional Information

What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!