Grafana Labs is looking for an Engagement Manager who is passionate about driving successful business outcomes for our customers in the observability space. Engagement Managers within Grafana’s Professional Services department are project leaders who set and execute the direction of customer engagements. They influence both the customer and our internal teams to manage and deliver Grafana technologies that realize customer business objectives. They build process and tooling to ensure we are scaling our business effectively, organizing our projects correctly, and communicating outcomes efficiently.
Engagement Managers in Grafana Professional Services will partner with Sales, Support, Customer Success, and Product to deliver resilient observability architecture, addressing customer and business outcomes. Engagement Managers organize and plan for the project deliverables in the SOW, assist our Products team in motivating for improved technologies, and embed with customers to deliver ideal outcomes. They deliver status reports, unblock customers, hold recurring customer meetings, communicate risks, and track engagements. The Engagement Managers role is critical to creating a holistic understanding of the customer experience for Sales, Support, and the Customer Experience team.
Responsibilities:
Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation managementLead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goalsCoordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scopeMonitor project progress, manage risks, and resolve issues and escalations in a timely mannerPrepare and present regular project status reports to customers, highlighting progress, outcomes and next stepsWork with customers to define project scope and objectives that align with their strategic goalsFacilitate regular team meetings, providing guidance and support to ensure successful project outcomesAnalyze customer feedback and data to inform decision-making and continuous improvement effortsUse data-driven insights to recommend enhancements to customer strategies or engagement approachesReview and monitor regional resource availability to maximize utilization for project staffingWork collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business
Requirements:
In Germany, the base compensation range for this role is €84,000 - €100,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
We know that data has incredible power to solve complex problems, transform business, drive innovation, and ultimately make the world a better place. The unfortunate reality is that the data we need often lives all over the place in disparate systems across geos, platforms, servers, and more.
It's our mission as Grafanistas to unite data, no matter where it lives, and empower our users to analyze, take action, and make smart decisions.
Building a powerful product takes a village – from engineering to customer success to people operations and beyond. What’s your calling?