Community Assistance Team Engineer, Open-Source

  • Airbyte
  • 06 Jan, 2023

Job Description

 
Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.
 
Within just 18 months, we've built 150+ connectors and we've had 15,000+ companies syncing data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.
 
Airbyte is remote friendly, with most of the team still based in Silicon Valley. We’re fully transparent as a company. Our company handbookculture & valuesstrategy and roadmap are open to all.
 
Opportunity

The goal of the Community Assistance Team (CAT) is to set a new standard for community engagement in open source software (OSS). Airbyte is community powered; together we are making OSS the standard for ETL.

As a CAT Engineer, you will work directly with our open-source community to make them successful in using the Airbyte product. You will be the voice of the user and collaborate closely with product and engineering to make sure key improvements are added to the roadmap. You will triage user issues and write code to fix them. Additional automation, engineering projects, and KB generation to reduce support load and improve the product will be a key component in your workday.
 
What You'll Do
  • Provide support to open-source users including users with development / engineering backgrounds
  • Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase
  • Bug fixing: working with internal and external engineers to identify, replicate, correct, and create PRs for review and merging
  • Engineering tasks including automation, development, and other projects as necessary
  • Document solutions and application behavior to grow our Knowledge Base both internally and externally, and help maintain support while scaling with growth
  • Communicate feedback from users to the Product and Engineering orgs, and vice versa
 
What You'll Need
  • 1+ yrs of experience as any of the following: DevOps, Network Engineer, QA, Data Engineering or similar roles
    Or
  • 3+ years as Operations admin, L2/L3 Technical Support, or similar roles
  • proficiency in: linux/unix cli, writing scripts/tests in Python, and Java programming or troubleshooting / stack trace interpretations
  • Growth mindset
  • Experience working closely with Engineering / Developer teams and/or Engineering/Developer customers
  • Desire to work remote
  • Excellent communication skills
  • A passion for continuous learning and improvement (both at a personal and team level)
  • Belief in our values
 
We provide
 

Fully remote flexible work environment - we don’t look at when you log in, log out or how much time you work. We look at your output and we trust you; it’s the only way remote can actually work. 

Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.

Co-working space - most of our team enjoys the WFH life but if you prefer to work from a co-working space, we will cover the full monthly cost.

Parental leave (for both parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.

Sponsored Travel - we are a fully distributed, 100% remote-first team, however, we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.

Open book policy - we will pay for books you purchase for your professional and career development. 

Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company. 

Competitive benefits package for US-based employees, including:

Blue Shield or Kaiser Medical Insurance 

Airbyte covers 100% for both employees and dependents

Dental (including child & adult ortho) & Vision Insurance

Airbyte covers 100% for both employees and dependents

Life and AD&D Insurance

Airbyte covers 100% for employees

Short-term Disability Insurance 

Airbyte covers 100% for employees 

Long-term Disability Insurance

Airbyte covers 100% for employees

Healthcare insurance stipend for those outside the US whose countries do not provide it for free.

Mental Health Support for all team members provided via Spill.

401k for US-based employees.

FSA (flexible spending account)

Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.

Salary for this job- $97,000-$136,000 + a generous equity package, and benefits listed above for US Market. For countries outside of the US we offer benefits and localized salaries based on your region or area.
 
Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
 
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