Senior Product Manager, Switchboard

  • GitLab
  • 24 Jan, 2023

Job Description

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

This position is remote based.

We're looking for a Senior Product Manager to build the GitLab Dedicated administrative portal (Switchboard). Customers using GitLab Dedicated (ie tenants) should have a delightful experience provisioning and managing their GitLab instance with little to no support from GitLab. Tenants should be empowered to change configurations, such as SAML, Private Link or the IP allowlist. Your goal is to work closely with tenants and prospective customers to identify critical jobs to be done. You'll then work with the engineering team to develop Switchboard from Prototype to General Availability and beyond.

We recommend looking at our company page and the product handbook to get started.

Responsibilities

  • Drive the product in the right direction
    • Build an effective roadmap to prioritize important features properly
    • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
    • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
    • Consider the business impact, ROI, and other implications when taking important decisions
    • Make sound decisions for your product/stage, building trust, and driving clarity across all teams at GitLab and the community
    • Mastery of the competitive and market landscape of their product domain and understanding how this landscape impacts their own product roadmap
    • Ability to clearly document ROI or impact for a given action, feature, or prioritization action
    • Conduct advanced ROI analysis on investment cases to determine if GitLab should pursue them
  • Take an active role in defining the future
    • Contribute to the product vision, together with the Head of Product and VP of Product
    • Create and maintain a vision for your product area
    • Create and maintain the vision for each product category
    • Innovate within your product area by proposing ambitious features
    • Follow innovation in your product area
    • Communicate and evangelize your product vision internally and among the wider community
    • Mentors junior or less experienced Product Managers to quickly bring them up to speed and add value
    • Represents GitLab as a product and domain expert in front of Industry Analysts, customer visits, industry events/conferences, and other events.
  • Manage the product lifecycle end-to-end
    • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
    • Be the voice of the customer and the subject-matter expert for your group
    • Contribute to documentation, blog posts, demos, and marketing materials for product features
    • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
    • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
    • Manage features and solutions that span multiple stages, and/or benefit other stages
  • Engage with stakeholders in two-way communication
    • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
    • Talk to customers and engage with the community regularly
    • Engage with analysts on briefings and product evaluations
    • Work with the entire Product team to share improvements and best practices
    • Have a strong presence in customer advisory boards and other customer feedback forums to fully understand customer pain points and how these can be solved in the future
    • Ability to present to C-level executives both internally at GitLab and externally to customers and prospects

You are not (solely) responsible for:

  • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
  • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
  • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you

 Requirements

  • Product Management experience - demonstrated experience developing a new product from concept to production
  • Experience working on administrative portals for SaaS platforms
  • Confident working with executive stakeholders
  • Demonstrated ability to work in a cross-functional team
  • Demonstrated ability to translate complex requirements into actionable iterations
  • Fantastic problem solving skills and attention to detail
  • Passion for design and usability
  • Highly independent and pragmatic
  • Strong understanding of Git and Git workflows
  • Strong understanding of DevOps and cloud-native application development
  • Strong understanding of project management and enterprise workflow use cases
  • Knowledge of the developer tool space
  • Excellent communication skills including proficiency in written and verbal English
  • You are living wherever you want
  • You share our values, and work in accordance with those values
  • Bonus points: experience with the fulfillment lifecycle
  • Bonus points: experience with GitLab
  • Bonus points: experience in working with open source projects 

Hiring Process

    • Selected candidates will be invited to schedule a screening call with one of our Global Recruiters
    • Selected candidates will then be invited to schedule a Hiring Manager Interview with a Director of Product
    • Candidates will then be invited to schedule an interview with an Engineering Manager or Director of Engineering
    • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
    • Selected candidates will then be invited to schedule a final interview with a member of the Product leadership team
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$127,600$246,200 USD
California/New York/New Jersey pay range
$127,600$273,600 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.