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SMB Account Executives "SMB AEs" act as Account Executives and the face of GitLab for SMB prospects and customers. They are the primary point of contact for companies that employ between 1 to 99 employees. These GitLab team members are responsible for working new business in their territory as well as handling the customer journey for new and existing customers. SMB Account Executives will assist prospects through their evaluation and buying process and will be the customer's point of contact for any renewal and expansion discussions
The SMB Account Executive job family includes four distinct positions:
All positions will include the following responsibilities:
Specific responsibilities per role are outlined below
As an SMB First Order Account Executive, you will be one of the first interactions a future customer has with GitLab. Your ability to successfully help them evaluate our product for their need and clearly define their buying process is critical to ensuring a good first experience with GitLab, which typically leads to higher customer retention and continued growth.
As an SMB Pooled Account Executive, you will work with customers renewing their subscription with GitLab to ensure they have a successful renewal as well as helping them evaluate any additional product evaluations that they need. Responsibilities include engaging with customers prior to their renewal, evaluating their current utilization of GitLab and making recommendations to ensure a successful renewal and continued adoption of GitLab based on their needs. Acquiring new customers can cost up to five times more than retaining existing customers, and your ability to help our customers renew their subscription and get the support they need will be critical to our long term success.
As an SMB Expansion Account Executive, you will work with customers immediately following their first purchase through their first renewal. Your ability to support them to successfully implement their recent purchase, helping them get answers to product related questions as well as understand their immediate and longer term company goals is critical to ensuring their experience with GitLab is successful and will lead to a successful renewal and/or expanded use of GitLab products and services.
As an SMB Named Account Executive you will be responsible for managing customers who have previously renewed with GitLab and expect to continue growing their adoption of our products and services to meet their business needs. You will need to be able to build out intricate customer success plans and have a good understanding of our customers business needs and what GitLab products can support them at each stage of their business lifecycle. Your ability to make strategic recommendations and help them understand how to continue growing by using GitLab is critical to ensuring their continued success as an organization.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Additional details about our process can be found on our hiring page.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.