Senior Manager, Global Billing Operations (Remote, USA)

  • Grafana Labs
  • Remote, OR 97458, USA
  • 11 Mar, 2023

Job Description

Grafana is looking for a driven, high performance Senior Manager, Global Billing to lead the revenue operational processes! Reporting to our Director of Revenue Accounting, this is an opportunity to join a fast growing startup and play a driving role in our accounting and financial operations. 

The ideal candidate will have experience managing a high growth AR function and enjoys working in a fast-paced environment.  This individual will play a key role as we evolve our OTC cycle.

  • Manage all facets of daily operations of the billing function to ensure accurate and timely processing of billings and collections.
  • Facilitate billing incident management and reporting to address root cause analysis and drive continuous improvement
  • Review customer invoices in accordance with customer requirements.
  • Support the monthly and quarterly financial close by providing timely and accurate billing results
  • Oversee daily collections effort including implementing a collections and communication policy
  • Own billing inbox, ensuring timely processing and responses to internal and external inquiries.
  • Serve as the business lead for core billing systems and technology updates and implementations
  • Implement and document processes and procedures as business needs evolve.
  • Assist all quarterly and annual audit requirements.
  • Support cross-functional efforts and build relationships with other teams including Accounting, FP&A, Customer Success, Deal Desk, and Legal.
  • Perform special, ad-hoc projects in Accounting/Finance as requested.
  • Experience leading people and scaling teams with shown leadership skills growing an organization
  • Analytical problem-solving skills and a keen eye for detail.
  • Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment
  • Team player and effective communicator with all levels of management and organizations.
  • Proactive, self motivated with the ability to manage priorities and execute in a fast-paced environment with attention to detail.
  • Proficient in working with Salesforce
  • Excellent computer skills with MS Office Software, Excel, Word, and Powerpoint; and independently take ownership to manage assigned projects

In the United States, the base compensation range for this role is $116,000 - $140,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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