This is a 100% remote role (the candidate is expected to be located in GMT -4/-5 time zone). We are obliged by the job posting sites to denote a country in order to advertise with them.
We are looking for a support engineer to handle tickets and ensure that customer inquiries/issues get off to a successful start. As our Support Engineer, you will gather information from the tickets, search for a resolution in our knowledge base, review known error/bugs database, and work for a quick resolution. If a resolution is not found, you will escalate the ticket to a higher level.
The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products,
CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.
For more information, go to cloudlinux.com
What's in it for you?