Job Description
This is a 100% remote role (the candidate is expected to be located in GMT -4/-5 time zone). We are obliged by the job posting sites to denote a country in order to advertise with them.
We are looking for a support engineer to handle tickets and ensure that customer inquiries/issues get off to a successful start. As our Support Engineer, you will gather information from the tickets, search for a resolution in our knowledge base, review known error/bugs database, and work for a quick resolution. If a resolution is not found, you will escalate the ticket to a higher level.
The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products,
CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.
For more information, go to cloudlinux.com
Responsibilities:
- Give world-class technical support to worldwide customers.
- Use your Linux skills to analyze and solve different technical issues.
- Work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
- Engage directly with customers, make sure they’re happy, and love us and our products.
- Involve yourself with product development, using your insight into customers’ issues and use cases.
- Create Knowledge Base articles based on your findings.
Requirements
- Technical, a passionate problem-solver with a customer-centric mindset.
- Feel at home with Linux, because you’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products.
- Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best.
- Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis.
Benefits
What's in it for you?
- A focus on professional development;
- Training reimbursements
- Mentor programs
- Knowledge-Exchange programs
- Interesting and challenging projects
- Flexible working hours
- Paid one month vacation per year and unlimited sick leave
- Medical insurance reimbursement
- Co-working and gym/sports reimbursement
- The opportunity to receive a reward for the most innovative idea that the company can patent.
By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.
CloudLinux is on a mission to make Linux secure, stable, and profitable. We have spent more than 500 combined years working on Linux, and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers. With more than 500,000 product installations and 4,000 customers, including Liquid Web, 1&1, and Dell. CloudLinux combines in-depth technical knowledge of hosting, kernel development, and open source with unique client care expertise.
CloudLinux team members are not tied to a physical office location, and everyone works remotely full-time. We provide flexible working hours and an open management style, to avoid unnecessary bureaucracy and excessive control while getting the best from our employees. This system allows each of us to fully realize our ideas and ambitions, while comfortably combining work with our usual lifestyles.
