Senior Technical Consultant

This position is responsible for the planning, installation, implementation, and training of Fortra software solutions for customers.

WHAT YOU’LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and escalate complex issues to Support.
• Interacts with customers regularly to schedule work, provide project updates, clarify requirements and answer questions about the project or products. Often delivers product training.
• Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Work on ~ 10 projects simultaneously
• Back-up for TAM’s projects as required
• Provides Resident Consultant work as required
• Travel up to and sometimes more than 50% to customer locations.
• Other duties as assigned.

QUALIFICATIONS

• A four-year degree is preferred. Equivalent work experience and accreditations will be considered 
• 2+ years of experience implementing and providing Services on related software
• Confident and positive attitude in facing complex organizations and processes.
• Strong analytical and problem-solving skills with high attention to detail and quality.
• Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
• Strong organizational and time management skills.
• Ability to effectively handle multiple projects and responsibilities.