Senior Technical Consultant

  • Fortra
  • United States
  • 28 Apr, 2023

Job Description

Problem Solvers. Proactive Protectors. Relentless Allies.

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This position is responsible for the planning, installation, implementation, and training of Fortra software solutions for customers.


  • Deliver complex software implementation projects from contract acceptance through to Go Live.
  • Guide customers through best practice processes to help ensure successful adoption of solution.
  • Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
  • Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
  • Resolve any identified issues or concerns related to the software implementation.
  • Document and escalate complex issues to Support.
  • Interacts with customers regularly to schedule work, provide project updates, clarify requirements and answer questions about the project or products. Often delivers product training.
  • Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers.
  • Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
  • Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.
  • Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
  • Work on ~ 10 projects simultaneously
  • Back-up for TAM’s projects as required
  • Provides Resident Consultant work as required
  • Travel up to and sometimes more than 50% to customer locations.
  • Other duties as assigned.


  • A four-year degree is preferred. Equivalent work experience and accreditations will be considered 
  • 2+ years of experience implementing and providing Services on related software
  • Confident and positive attitude in facing complex organizations and processes.
  • Strong analytical and problem-solving skills with high attention to detail and quality.
  • Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
  • Strong organizational and time management skills.
  • Ability to effectively handle multiple projects and responsibilities.

About Us

This is Fortra, the new face of HelpSystems, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.