Technical Consultant for Workload Automation (WLA)

  • Fortra
  • Spain
  • 15 May, 2023

Job Description

Problem Solvers. Proactive Protectors. Relentless Allies.

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The Technical Consultant’s primary role is to contribute to the successful delivery and completion of Workload Automation (WLA) projects that involve technical subject matter. This role will work as part of a team of technical consultants by providing skilled technical consultation, implementing technical solutions, assisting customers in translating business requirements into technical requirements, and providing training to customers regarding Workload Automation and its’ relation to the customer. Travel may be necessary to deliver high-quality expected service. This is a hands-on technical position that requires a flexible, motivated, self-directed individual with strong problem-solving skills who can comfortably communicate directly with executive levels as well as engineering personnel at customer sites.

Primary Responsibilities:

  • Assist our Customers to deploy solutions remotely and/or on-site.
  • Consistently execute tasks in a timely manner with minimal revisions needed.
  • Provides guidance on how to enhance the project through thoughtful recommendations.
  • Interacts well with the customer and project team.
  • Interacts with customers regularly to schedule work, provide project updates, clarify requirements, answer questions about the project or products, and drive ongoing projects to completion. Often delivers product training.
  • Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers.
  • Identifies, develops, and shares best practices documentation within appropriate space.
  • Work with Sales and Pre-Sales to create SOW’s and provide Services budgetary estimates.
  • Travel domestically and internationally as needed (as possible via current travel policies/restrictions), 25% on a regular basis, and up to a possible 50% of the time.


  • A four-year degree is preferred. Equivalent work experience and accreditations will be considered.
  • Strong experience in a technical role (preferably software, SaaS, or Enterprise IT).
  • Experienced with Workload Automation Technologies.
  • Experience working in a customer-facing role such as consultant, technical support, or sales engineering.
  • Development or scripting experience with some of the following preferred: C#, PowerShell, Shell, SQL, or other API related technologies.
  • Excellent time management and priority setting skills.
  • Understands project fundamentals such as risk management, communication, and task tracking.
  • Strong cross-functional communication.
  • Sound judgment and decision making.
  • Outstanding verbal, written, and presentation skills.
  • Results-oriented with the ability to analyze information, evaluate results and present complicated information clearly.
  • Strong relationship-building skills.
  • Ability to work independently.
  • Collaborator and the ability to work within a team setting.


  • Quality/Detail Oriented
  • Communication
  • Customer Focus
  • Decision Making
  • Job, Technical and Product Knowledge
  • Personal Accountability & Adaptability

About Us

This is Fortra, the new face of HelpSystems, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.