Professional Services Practice Manager

  • GitLab
  • Remote, Americas
  • 25 May, 2023

Job Description

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.


Sr. Professional Services Practice Manager

Senior Professional Services Practice Manager Job Responsibilities

  • Leads efforts to discover market opportunities for new offerings based on:
    • data gathering from Sales, CS, and data analytics teams
    • qualitative and quantitative analysis
    • customer and partner feedback
  • Create and prioritize backlog to build/update a family of offerings aligned with strategic vision.
  • Prioritizes and executes building offerings based on alignment with strategic vision.
  • Builds sales collateral, scoping guidelines, project plans, and delivery kits.
  • Leads effort to create and maintain selling and delivery enablement.
  • Creates accompanying marketing material (internal and external).
  • Aligns new and improved offerings to customer positive business outcomes and to GitLab Value drivers.
  • Creates general service offerings that accelerate adoption of multiple stages of the GitLab platform, not specific to customer geo, segment or vertical.
  • May focus on smaller packaged services or larger custom scoped service offerings.
  • Work cross-functionally with Finance, Accounting, Fulfillment, Sales Operations and Customer Success/Sales leadership to create new go-to-market motions that align with both overall company vision and PS strategy.
  • Can communicate effectively with senior executives about the offering, regardless of functional specialty or position.
  • Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, roadshow at regional leader calls, etc.) about new or improved offerings.

Senior Professional Services Practice Manager Job Requirements

  • Experience in Practice Manager or related Customer Success or Product Manager role.
  • Experience managing, leading, and/or delivering professional services or customer success.
  • Prior hands-on development experience with at least one main stream development language (Java, Python, JavaScript, Kotlin, C#)
  • Experience with DevOps / DevSecOps processes, including some popular DevOps tools, such as Git, Jenkins, Puppet, Chef, Ansible
  • Proven ability to collaborate cross functionally to develop strategies, execute on initiatives, measure results, and iterate on existing processes.
  • Highly motivated to learn new technologies and processes and share those learnings with team members.
  • Understanding of common go-to-market motions used by professional services organizations.
  • Experience with a subscription-based business model.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$82,800$159,700 USD
California/New York/New Jersey pay range
$82,800$177,400 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.