Technical Account Manager, Japan -REMOTE

  • CloudLinux
  • Remote (Tokyo)
  • 12 Jun, 2023
Full time, Remote Technical Customer Support

Job Description

TuxCare has a unique opportunity for a passionate Linux engineer, that is dynamic and customer focused for our Technical Account Manager role. Based in Japan, our TAM will work closely with our Business Development Manager supporting our strategic and key partner. The ideal TAM will have the opportunity to provide pre and post sales support for our existing and future partners. This role will be responsible for technical enablement and support escalation of APAC strategic partnerships. The ideal candidate will also cooperate with the sales team to refine the sales & support processes. Please NOTE: You MUST be a Native Japanese speaker or JLPT N1.

CloudLinux, TuxCare is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.

You can find more details about the project and the company on our branded websites at and Join us to make a difference!


  • Primary technical interface for APAC strategic partnership for pre- and, post sales support escalation and technical enablement
  • Be an advocate for our partner’s technical needs and goals
  • Provide proactive personalized support to strategic partners
  • Help our partner’s gain visibility into the our current and future products and solutions to plan for and meet our partner’s long-term technology goals
  • Effectively showcase CloudLinux / TuxCare by demonstrating the power of our product to help grow enterprise size businesses
  • Identify and implement sales tools to assist sales processes and boost productivity
    • Stay updated with the latest trends, best practices, and standards in the security industry while constantly positioning our pioneering technology in front of the competitors.
  • Collaborate with internal product teams and provide feedback from the industry to help shape future development
  • Continually build technical knowledge and capabilities by interfacing with CloudLinux / TuxCare Product and Engineering teams on behalf of APAC strategic partnership
  • Adapt to new responsibilities as determined by APAC strategic partnership


  • Previous experience with Enterprise Linux distributions
  • Minimum 3 years of Technical Account Manager experience with a combination of technical and customer-facing tasks with B2B organizations
  • Ability to manage and grow existing enterprise customer relationships by providing an excellent customer experience
  • A self-starter with a “can do” attitude, but also a team player willing to go above and beyond standard job responsibilities
  • Ability to effectively manage and prioritize your tasks according to their importance and urgency and deal with a large amount of communication
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Detailed oriented and analytical, with strong technical and problem-solving skills
  • Language Skills:
    • Native Japanese speaker or JLPT N1
    • Native English speaker or TOEIC Score 800+ or equivalent
    • English verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
  • Occasional travel (Within Japan or International. Up to 15%)
  • Ability to work under multiple time zones
  • Professional Certifications (not required, but a plus)
    • RH134: Red Hat System Administration II
    • RH254: Red Hat System Administration III
    • RH294: Red Hat Enterprise Linux Automation with Ansible
    • Successful completion of the EX200 Red Hat Certified System Administrator (RHCSA) exam


What's in it for you?

  • A focus on professional development;
    • Training reimbursements
    • Mentor programs
    • Knowledge-Exchange programs
    • Interesting and challenging projects
  • Flexible working hours
  • Paid 24 days of vacation per year and unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • The opportunity to receive a reward for the most innovative idea that the company can patent.

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