3 jobs found

We are currently seeking an experienced Support Engineer with a strong focus on security. The ideal candidate will possess a solid background in working with web application firewalls (WAF), mitigating DDoS attacks, detecting and handling malicious code, and having experience with popular Content Management Systems (CMS) and other relevant security practices. The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products, CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does...

This is a 100% remote role that can be located anywhere. We are obliged by the job posting sites to denote a country in order to advertise with them. Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization. As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as well as listening/understanding skills and empathy....

TuxCare has a unique opportunity for a passionate Linux engineer, that is dynamic and customer focused for our Technical Account Manager role. Based in Japan, our TAM will work closely with our Business Development Manager supporting our strategic and key partner. The ideal TAM will have the opportunity to provide pre and post sales support for our existing and future partners. This role will be responsible for technical enablement and support escalation of APAC strategic partnerships. The ideal candidate will also cooperate with the sales team to refine the sales & support processes. Please NOTE: You MUST be a Native Japanese speaker or JLPT N1. CloudLinux, TuxCare is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports...