Grafana Labs
USA
Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. In this role, you’ll build the team who pioneers this new function.This is an exciting opportunity to lead a transformation of our Customer Experience organization.
Position Overview: Observability Architects will plot the path to observability maturity and walk it with the customer. They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. As director of Observability Architecture at Grafana Labs, you will be at the vanguard of evolving our practice to meet the unique demands of our customers.
You and your teams will own the long term adoption, expansion and overall experience of Grafana's customers. The OA team will create impactful experiences and execute them in...