Fortra
United Kingdom
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started. Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes, with a key focus on customer retention. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality.
WHAT YOU’LL DO
Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly.
Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration.
Resolve issues related to order processing, and license expirations.
Weekly forecast to Senior Customer Operations Manager on bookings and losses.
Negotiate special pricing and validate at point of order....