Grafana Labs
Spain
The Renewals Specialist is responsible for the transactional details of renewing our current customer base. They also own forecasting renewals and flagging risk to their partner teams. The Observability Architect and Engagement Management teams provide value for customers throughout the customer lifecycle with the charter of retaining and growing our customer base. Throughout that lifecycle, usually in the last six months of a contract, the Renewals team processes the renewals for these customers.
You will be primarily responsible for tracking, processing and forecasting renewals along with flagging risk to Sales, Observability Architect and Engagement Management. You are the conduit between the customer and our account team on all things renewal related, partnering with the Sales and the Observability Architect to execute on their strategy. Primary metrics for this role are proportion of on-time renewals, retention rate and term length increased.
You’ll have the opportunity...