8 senior professional services engagement manager jobs found

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects for our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales and Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Responsibilities Align closely with Account Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing Lead the development of client-specific...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales and Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Responsibilities Align closely with Account Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing Lead the development of client-specific...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales and Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Responsibilities Align closely with Account Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing Lead the development of...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Customer Success Manager (CSM) - remote, Germany The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.  CSM handbook . The CSM reports to the Manager/Senior Manager, CSM . CSM Responsibilities...

We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.    What’s that actually mean? It means our customers:  Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.  Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with...

Grafana Labs is looking for a Technical Trainer who is passionate about driving successful business outcomes for our customers in the observability space. Technical Trainer within Grafana’s Professional Services department drive enablement of each of our Grafana Products, both virtually, as well as through recordings and onsite (as needed). They influence customer adoption that help realize customer business objectives. They build processes and tooling for training and enablement to ensure we are scaling our business effectively, standardizing our training assets, and continuously improving our delivery. Your primary duties will be to deliver online and in-person sessions on the entire Grafana stack of technologies. You should be comfortable with a variety of delivery methods, including VILT, in-person training, and open-ended Q&A sessions. You will also assist our curriculum development team with reviewing educational materials and our Professional Services team in...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Intro A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client. Responsibilities Pre-sales Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW) Lead technical...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Responsibilities Responsible for the application design, development and support of GitLab-related Professional Services projects Demonstrate progressive leadership in the full life cycle of the software development environment Responsible for the detailed design of GitLab-related projects from inception through production support Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and...