114 support analyst jobs found

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and exceptional customer relationship skills are critical to success in this position.  WHAT YOU'LL DO Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.  Take ownership of each customer request and manage their expectations to ensure timely resolution.  Listen to customer concerns to determine the source and various components of the issue.  Collect and review system data and analyze for known issues.  Collaborate with team members on problem...

Janes is recruiting for a Senior Aviation Analyst, based in Bengaluru, India office. This role will require an experienced research analyst with a strong aviation background. Operating within Janes workflows and processes the incumbent will be a key contributor to the Defence Insight product set under the Research, Data, and Analysis (RD&A) function. The role includes in-depth research and analysis for active contributions to various aviation related products including “Janes All the Worlds Aircraft”. Requirements HOW YOU WILL CONTRIBUTE AT JANES You will be responsible for, • Creating and upkeeping of the data and content set related to Aviation platforms by - Regular audit of records with respect to the area of responsibility (AoR) - Make necessary updates within stipulated timeframe - Create new records as per laid down guidelines. • Tracking acquisition, deliveries, and upgrades programmes of military and civil aviation platforms across the world as per AoR. • Source...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Territory Operations Analyst/Senior Analyst  Territory Operations Analyst reports to the Manager, Sales Analytics. Job Grade The Territory Operations Analyst is a grade 6 The Senior Territory Operations Analyst is a grade 7  Territory Operations Analyst Responsibilities Support cross-functional annual planning activities related to territory carving and deployment in Salesforce Develop and document territory operations processes Troubleshoot account routing questions and support territory reporting and analysis requests Partner with Revenue Strategy and Sales Operations teams to identify opportunities for...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Product Marketing Managers at GitLab have a unique opportunity to contribute to our  mission : To change all creative work from read-only to read-write so that everyone can contribute. When everyone can contribute, consumers become contributors, and we greatly increase the rate of human progress.  In this role, you will help tell the story about the value of how GitLab helps to unlock the potential of sharing and contribution. As a Product Marketing Manager, you will understand our customers, our community, and the challenges they face. You write about their story and help them understand how GitLab can help them become the heroes they really are. We...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Senior Customer Success Operations Analyst  Responsibilities Product Manager of Gainsight — Lead the way to the ideal, effective Gainsight deployment of the future resulting in successful customers. Solution design — Build, test, & deploy system configurations (customer journeys, health scores, calls to action, etc.) within sprint processes. At least 50% of time will be dedicated to hands-on system admin work Solution design — Collaborate with cross-functional end users to gather business requirements that impact Gainsight, and configure the system to meet those needs (partnering with other operations teams as needed) Business...

This Sales Operations Analyst will join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance. The success of the role is measured against increasing the velocity of deals and the quality of CRM data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success. Key responsibilities Support all aspects of the day-to-day operations of the sales function...

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets. Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly. Job purpose Janes is searching for a Military Analyst to join its Order of Battle, Installation, Inventory, and Imagery (OI3) Team. The OI3 Team provides comprehensive and connected data on the world's military forces. This data is...

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets. Linking millions of assured data points, Janes data model creates a framework of interconnected open-source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly. Job purpose We are now recruiting for a Research Analyst in the domain of Aerospace & Defence, who will be responsible for maintaining and updating market forecast databases in an analytically rigorous fashion, taking into account...

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets. Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly. Job purpose We are seeking a Research Analyst to focus on political, military, economic, social, information and infrastructure risk environments of the Balkan region (including Bulgaria and Romania). The successful candidate will have...

Percona is experiencing significant growth as we continue to mature our IT Security practices and as the company transitions to a software-led organization. The mission of the  Security Operation Team Lead is to ensure the overall security of Percona’s information, with a focus on customer information.  This is accomplished by managing our Security Operations team of Security Engineers, working closely with our Legal and Compliance team, as well as developing, maintaining, and often running, best practice industry-standard security practices and procedures across all Percona. The primary function of this position is to lead the team as well as participate in investigations, identification and reporting on cyber threats,  focusing on protecting our clients from bad actors or a cyber threat actor (CTA). You will coordinate resources during incident response efforts, assist with classifying security events, develop remediation guidance, support documentation and client...

Percona is experiencing significant growth as we continue to mature our IT Security practices and as the company transitions to a software-led organization. The mission of the  Security Operation Team Lead is to ensure the overall security of Percona’s information, with a focus on customer information.  This is accomplished by managing our Security Operations team of Security Engineers, working closely with our Legal and Compliance team, as well as developing, maintaining, and often running, best practice industry-standard security practices and procedures across all Percona. The primary function of this position is to lead the team as well as participate in investigations, identification and reporting on cyber threats,  focusing on protecting our clients from bad actors or a cyber threat actor (CTA). You will coordinate resources during incident response efforts, assist with classifying security events, develop remediation guidance, support documentation and client...

Percona is experiencing significant growth as we continue to mature our IT Security practices and as the company transitions to a software-led organization. The mission of the  Security Operation Team Lead is to ensure the overall security of Percona’s information, with a focus on customer information.  This is accomplished by managing our Security Operations team of Security Engineers, working closely with our Legal and Compliance team, as well as developing, maintaining, and often running, best practice industry-standard security practices and procedures across all Percona. The primary function of this position is to lead the team as well as participate in investigations, identification and reporting on cyber threats,  focusing on protecting our clients from bad actors or a cyber threat actor (CTA). You will coordinate resources during incident response efforts, assist with classifying security events, develop remediation guidance, support documentation and client...

Percona is experiencing significant growth as we continue to mature our IT Security practices and as the company transitions to a software-led organization. The mission of the  Security Operation Team Lead is to ensure the overall security of Percona’s information, with a focus on customer information.  This is accomplished by managing our Security Operations team of Security Engineers, working closely with our Legal and Compliance team, as well as developing, maintaining, and often running, best practice industry-standard security practices and procedures across all Percona. The primary function of this position is to lead the team as well as participate in investigations, identification and reporting on cyber threats,  focusing on protecting our clients from bad actors or a cyber threat actor (CTA). You will coordinate resources during incident response efforts, assist with classifying security events, develop remediation guidance, support documentation and client...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  The Security Analyst is responsible for the performance of security assessment and consulting tasks for our clients within the Managed Security Services team. WHAT YOU’LL DO Scheduling and execution of vulnerability assessments and analyzing results Developing custom reports Prioritizing remediation efforts Communicating security and compliance issues to clients Perform research and analysis of computer/network vulnerabilities and remediation steps for clients Clearly outline and portray test findings via well documented reports May deliver or participate in client briefings as needed Assist clients with questions regarding vulnerabilities and the remediation efforts involved in eliminating them Additional duties may include support of the Security and Compliance Operations division within Operations Other duties as assigned...

Our People team supports over 1,000 team members in over 50 different countries.  Our team is highly technical and thrives on being able to dive into the details, build from scratch and create structure through chaos.  We’re ambitious too.  Grafana Labs is scaling at a rapid pace and we are evolving our team, our processes and the support that we offer to the business at a fast pace.   We’re looking for an exceptional Workday HCM/ HRIS Analyst to join our People (HR) Workday team and support our Workday platform including modules going live in April 2023: HCM, Absence, and Benefits, as well as play a key role in implementing and supporting our Phase II modules: Talent & Performance, Advanced Compensation, People Analytics, Peakon and US Payroll .   You will need to thrive in a fast-paced environment, be able to manage through ambiguity, change and complexity, while supporting the impact to a global organization.  This role requires a subject matter expert with...

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Why Mozilla? A lot of companies say they’re “mission-driven.” Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation. Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks - e.g. VPN and Relay.  The Role Mozilla Finance is responsible for strategic resource...

Hiring Range: €43,000.00 EUR - €64,000.00 EUR   To learn more about our Hiring Range System, please click this link . Why Mozilla? A lot of companies say they’re “mission-driven.” Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation. Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks - e.g. VPN and Relay.  The Role Mozilla Finance is responsible for strategic resource allocation and day-to-day financial operations as Mozilla scales...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Strategic Account Executive, CEE - Remote EMEA A Strategic Account Executive reports to an Area Sales Manager or Regional Director. We are looking for a Polish Native, based in UK, Ireland, The Netherlands, Belgium, Germany, France or Italy.  Responsibilities Supports GitLab’s  strategic large  prospects and customers. Provide account leadership and direction in the pre- and post-sales process Conduct sales activities including prospecting and developing opportunities in large/strategic accounts Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . An overview of this role You will build and maintain the tools we use to detect and respond to emerging threats in efficient and scalable ways, respond to security incidents and drive them to resolution, and develop and deploy preventative security measures for the GitLab organization and GitLab.com. Successful Security Engineers thrive in high-pressure environments, remain calm, follow prepared runbooks and think critically. Security Engineers can think like both an attacker and defender, engage with and mentor more junior Security Engineers, and can help come up with proactive and preventative security measures to keep GitLab and its user’s data safe...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . An overview of this role You will build and maintain the tools we use to detect and respond to emerging threats in efficient and scalable ways, respond to security incidents and drive them to resolution, and develop and deploy preventative security measures for the GitLab organization and GitLab.com. Successful Security Engineers thrive in high-pressure environments, remain calm, follow prepared runbooks and think critically. Security Engineers can think like both an attacker and defender, engage with and mentor more junior Security Engineers, and can help come up with proactive and preventative security measures to keep GitLab and its user’s data safe...