Fortra
USA
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started. This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and exceptional customer relationship skills are critical to success in this position.
WHAT YOU'LL DO
Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
Take ownership of each customer request and manage their expectations to ensure timely resolution.
Listen to customer concerns to determine the source and various components of the issue.
Collect and review system data and analyze for known issues.
Collaborate with team members on problem...