22 support engineer jobs found in Remote, OR

As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. Responsibilities: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)  Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins...

As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. Responsibilities: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)  Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is looking for customer support experts and technical advisors to join our Support Engineering team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to Government agencies. Acquia Support is a high-energy team that offers...

This is a remote role for the Eastern timezones of the US, Canada and South America.  Our Community We were born from Open Source and it’s in our founding and company DNA.  Our job in developer advocacy is just that - to advocate for this community, and nurture the people within it.  When they succeed, Grafana does as well.  We believe that a big, vibrant, participatory community is how the most innovation happens, and how we grow. What we are looking for : Our ideal candidate would be an experienced technical communicator who wants to improve Grafana OSS and loves participating in open source communities.  We're looking for someone who is excited about teaching, and engaging with the world in person, on online forums and in social media.  If this sounds like you and you stay on top of what's happening in Grafana, observability, telemetry, or distributed systems, we should talk. We strongly encourage under-represented groups to apply. As a Developer Advocate,...

The Role The Sr. Data Analytics Engineer will be responsible for empowering analysts and data-driven stakeholders by owning the architecture and infrastructure by which we ingest, transform, test, document, and connect data across Grafana Labs. Critical to the success of this role will be consistent communication with end stakeholders (analysts & business partners) in order to build a data stack that is flexible enough to meet the needs of our business as we grow. Key Responsibilities Own, operate and maintain the architecture & infrastructure of our data stack (e.g. BigQuery, dbt, Fivetran) Ensure that the data we need to understand and serve our stakeholders is available, accurate, and accessible Partner with GTM, Self-serve, Marketing, Finance, and Bizapps (and other stakeholders) to understand their data needs and identify places where the analytics stack can improve on what they’re doing Become the go-to expert on our data pipeline, data...

Hiring Ranges: US Tier 1 Locations: $163,000 USD - $239,000 USD US Tier 2 Locations: $150,000 USD - $220,000 USD US Tier 3 Locations: $138,000 USD - $203,000 USD   To learn more about our Hiring Range System, please click this link. We’re looking for a passionate, driven, and experienced backend engineer to help us deliver world-class applications across the Pocket product line. At Pocket, we are focused on connecting people to the power, possibility & magic of the web. Our apps and platform are essential ways that over 100M people discover and consume content on the web. Are you excited about the role of content to enrich users’ lives? Do you want to build software for a massive audience? We are looking for a Staff Software Engineer to help make this happen. Our Backend team builds the Pocket experience behind the scenes to provide our client engineers with the APIs and infrastructure they need. We’re looking for a leader that is passionate about...

This is a full time remote role for the Eastern timezone of the United States About the role: We are looking for a Backend Engineer familiar with GoLang to join our Backend Platform squad.  Backend Platform Squad is focused on ensuring the longevity of the Grafana project by adapting our API and storage engines for many autonomous teams. The Backend Platform team ensures that Grafana itself is observable, has the logging necessary to make any bugs shallow, and can efficiently run in installations serving tens of thousands of users. Backend Platform’s work is essential to Grafana as an Open Source project. They do a fair bit of issue triage for the community and work on setting internal standards and leading by example to ensure that everyone working on Grafana’s backend has a strong sense of support from the platform. In general Backend Platform supports a number of people and teams by being the maintainers of the Grafana API and the database backends. Your...

Senior Application Engineer - Integration (6 month contract) Pay Rate: $73.00 - 89.00/hr (W2 Contractor) The Role Mozilla IT & Engineering Operations is seeking an outstanding integration engineer who will be responsible for developing, proposing and implementing solutions to integrate applications by evaluating existing components or systems to determine integration requirements and ensure that final solutions meet the organization's needs. The role is a key resource in the architecture, implementation, training, documentation, management, and providing of technical support. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate the needs of a business and develop integrations that meet those needs. Truly outstanding abilities...

Hiring Ranges: US Tier 1 Locations: $163,000 USD - $239,000 USD US Tier 2 Locations: $150,000 USD - $220,000 USD US Tier 3 Locations: $138,000 USD - $203,000 USD   To learn more about our Hiring Range System, please click this link. Mozilla’s SRE Team is looking for a Staff SRE to help us build and maintain infrastructure that supports Firefox’s many features, Mozilla’s web properties and upcoming products. You’ll combine skills from DevOps/SRE, systems administration, and software development to influence product architecture and evolution by crafting reliable cloud-based infrastructure for internal and external services. As an SRE you’ll work closely with Mozilla’s engineering and product teams and participate in significant engineering projects across the company. You’ll collaborate with passionate engineers across different levels of experience and backgrounds. A lot of your work will involve improving existing systems, building new infrastructure,...

We are Grafana Labs; the company behind the Grafana project. Our team is building a SaaS observability platform: Grafana Cloud, and an Enterprise offering: Grafana Enterprise, while cementing Grafana as the leading open source software for time series analytics.   Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus , Mimir , Loki , and Tempo – without the overhead of installing, maintaining and scaling their own observability stack. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. Our back-end tech stack is mostly made up of services written in Go, running on multiple Kubernetes clusters that leverage Google’s Cloud Platform. On the front-end we use React,...

Team Our Security Assurance department is in the business of trust, transparency, and advisory. We aim to prove to others and ourselves that we are trustworthy and do what we say. We deliver on this by aligning missions across four core programs: Supply Chain Risk Management, Privacy Operations, Security GRC, and Customer Trust & Security. In addition, we have a team of intelligent, dedicated, and highly collaborative SMEs responsible for building and maintaining well-defined solutions that help grow our business. To support our growth and ambitious vision, we embrace agile principles and values, share openly, apply context-driven security mechanisms, default to action, and have an OSS-first mindset.  We are a 100% remote company. Role The Senior Security GRC Manager will collaborate with teams across the company to understand, contextualize, design, implement, and report on our global security, risk, compliance, and technology requirements for security....

This is a 6-month contract positions Hiring Ranges: US Tier 1 Locations: $94.00 USD - $137.00 USD US Tier 2 Locations: $86.00 USD - $126.00 USD US Tier 3 Locations: $79.00 USD - $116.00 USD Today, shopping remains one of the core activities of the web. Despite its importance and the obvious friction introduced by the browse from finding and refunding products to searching and finding reviews—the core online shopping experience has remained unchanged. As a result an ecosystem of add ons with less than desirable track record for user data has stepped in to fill the gaps. We’re out to explore ways to change this. Firefox is defining and delivering a collection of shopping services and experiences that connect users with products they love in a contextual and privacy-preserving way. We are looking for a highly motivated, collaborative Sr. Staff Product Manager Shopping Experiences to help build compelling, ethical shopping services that deliver user value and meet...

What is Grafana Cloud?  Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Databases team owns the telemetry databases that are Mimir for metrics , Loki for logs , and Tempo for traces . All of our databases are OSS projects that we also offer as a Cloud service supporting Grafana Cloud and as an on-premise solution. They are multi-tenant distributed systems implemented in Go and running on Kubernetes across all major Cloud providers (GCP, Azure, AWS). We also have engineers working on Prometheus , Grafana Agent , and the Mimir proxies . As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams...

This is a fully remote position (we’ve been remote even before the pandemic) We are looking for candidates in the Americas EST time zones due to the setup of the team and the stakeholders we work with. The Business Applications team at Grafana The Business Applications team works together with our Cloud, Enterprise and Grafana teams to provide the best possible experience for our customers and most efficient workflow for our staff.  We build on the grafana.com platform to provide custom solutions and integrate with the many external systems that make up a modern business environment. This role is with our Admin and Billing squad within the Business Applications team. This squad is responsible for building and maintaining the internal systems that power Grafana Labs.  Some of these include Billing and Payments systems that are responsible for invoicing and billing the Grafana customers.  We also work on integration with third-party apps like...

Grafana is looking for a Technical Enablement Manager to join our rapidly growing Go-To-Market (GTM) organization. As an analytical problem solver and strong all around leader you will create role-based, data-driven programs to enable our CX team (Customer Success, Professional Services, Customer Education and Technical Support) on our continuously evolving product offerings. The ideal candidate has a passion for learning and helping others learn, as well as driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting into the weeds. This role will help develop blended learning solutions that are role-based, highly interactive, and innovative. You will work cross-functionally with a variety of teams including Product Marketing, Product Management, Technical Support, Customer Education, and Solution Engineers to establish a scalable and supported program....

We're looking for a Regional Sales Director in New York who will be responsible for leading a team of Enterprise and Strategic Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. Reporting to the Regional Vice President, East Coast, you will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with the SE, Marketing, Enablement and more teams within the organization. Responsibilities Develop and mentor your sales team Develop a pipeline to help over-achieve revenue targets Direct sales activities by establishing sales territories, quotas, and goals Guide your...

We're looking for a Regional Sales Director, West who will be responsible for leading a team of Enterprise and Strategic Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. Reporting to the Regional Vice President, Location, you will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with the SE, Marketing, Enablement and more teams within the organization. Responsibilities Develop and mentor your sales team Develop a pipeline to help over-achieve revenue targets Direct sales activities by establishing sales territories, quotas, and goals Guide your team...

We're looking for a Commercial Regional Sales Director, East who will be responsible for leading a team of Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organization.   You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team. Ideally,...

We're looking for a Regional Sales Director, West who will be responsible for leading a team of Enterprise and Strategic Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. Reporting to the Regional Vice President, Location, you will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with the SE, Marketing, Enablement and more teams within the organization. Responsibilities Develop and mentor your sales team Develop a pipeline to help over-achieve revenue targets Direct sales activities by establishing sales territories, quotas, and goals Guide your team...

What is Grafana Cloud?  Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Infrastructure Observability team focuses on getting customers up to speed quickly by monitoring their infrastructure systems and software. We own the Grafana Cloud integrations which provide easy-to-use pre-built dashboards and alerts to monitor a host of popular observability targets as well as our SaaS integrations which are completely hosted solutions. The team is also responsible for our Synthetic Monitoring and Kubernetes monitoring products. You would work on our application platform that leverages the operator/controller pattern to create loosely coupled applications and services....