Grafana Labs
United States (Remote), USA
Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. We’re looking for an experienced, proven, versatile, and highly motivated Customer Success leader to join our team.
As a Senior Manager of Customer Success (AMER-West) , your team will be a key differentiator in how our customers view and value Grafana Labs. This key leader will have experience developing and maturing an established Customer Success organization to service a growing and complex customer base, curating specific experiences to increase production adoption and revenue protection.
On top of developing the Customer Success organization, you will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders. You will champion the customer experience and liaise with cross functional teams including Sales, Customer Support,...