2 Technical Customer Support jobs

Title: DevOps Linux Engineer Salary Range: $60,000-$72,000 Job Summary MOBIUS, a nonprofit 501(C)3 library membership organization located in Columbia, Missouri, is seeking a DevOps Linux Engineer to join our team. We are a small group of people with a range of backgrounds and interests, but we share a core mission: We are deeply dedicated to libraries and the services they provide, and we are absolutely committed to customer success. Though we often work independently, we rely on the expertise of the entire team to ensure our libraries thrive. We work hard, but we play hard, too - and we understand that there is more to life than what happens in the office. If you’re wondering how you might fit in - if you are self-driven and have a collaborative spirit, are passionate about your work and your interests, and are ready to take on new challenges, this is the place for you! We offer a competitive salary; relocation assistance; an excellent benefits package...

This is a 100% remote role that can be located anywhere. We are obliged by the job posting sites to denote a country in order to advertise with them. Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization. As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as well as listening/understanding skills and empathy....