4 Technical Customer Support jobs

CIQ OVERVIEW CIQ believes in helping people do great things.  We do this by building strong communities for open-source software, innovating software infrastructure, and building the next generation of performance computing.  Our software stack consists of Rocky Linux the CentOS replacement, Apptainer the container solution of choice for HPC, Warewulf a provisioning and cluster management solution, and Fuzzball our next-generation performance computing platform that is a multi-cloud, multi-site, multi-cluster, and multi-node. If you are interested in an environment built on ownership, diversity of thought, and pushing the limits of what is possible, then we would be interested in you. POSITION SUMMARY We are looking for a dedicated Tier 3 Customer Support Engineer that is responsible for resolving the most complex issues and ensuring that our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include...

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.    Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com .   We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we...

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.    Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com .   We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we...

Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to the correct Specialized Support Team. This role acts as being the face of the company, representing the Global Services organization. As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong listening/understanding skills and empathy. Support Engineers are expected to be well familiar with internal policies and procedures and external and internal technical documentation. Support Engineers...