1 jobs found in buenos aires

This is a 100% remote role (the candidate is expected to be located in GMT -4/-5 time zone). We are obliged by the job posting sites to denote a country in order to advertise with them. We are looking for a support engineer to handle tickets and ensure that customer inquiries/issues get off to a successful start. As our Support Engineer, you will gather information from the tickets, search for a resolution in our knowledge base, review known error/bugs database, and work for a quick resolution. If a resolution is not found, you will escalate the ticket to a higher level. The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products, CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we...