Sirius

You are looking for the opportunity to change the world through Open Source, and want to find the right company to call 'home’ to do that from! Come and join Sirius, on a mission to drive Linux and Open Source into the heart of Businesses, Governments, and Organizations everywhere. You will rapidly become a key player in the company, working with other passionate and dedicated individuals, associates, F/L/OSS core teams, and other Open Source partners to really show what the skills you have developed over the years can do, and to unleash the power of Open Source everywhere you go, and on every system you touch. Applicants will have an outstanding track record of applying contemporary knowledge of prevalent Open Source technologies to build business systems that turn customers into raving fans! From design through to production deployment, you can explain how you did it, including solving support and maintenance issues. The chosen applicant will become a...

You will identify the source of the problems described to you and find solutions to fix them, mediating between customers and Sirius’ engineers and management. Your responsibilities and duties will include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. In some cases, you might have to escalate problems you are unable to resolve to the appropriate expert. You will need to know your way around Linux and Open Source to take on this role. A degree in computer science or an IT-related field might be necessary. Experience in troubleshooting hardware or software-related issues will be a must. Great communication skills, an analytical mindset, and attention to detail will be much appreciated. Candidates must be able to triage customer issues (support incidents) from incoming calls and emails, customer systems, and real-time telemetry...