Fortra

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  The Technical Consultant’s primary role is to contribute to the successful delivery and completion of Workload Automation (WLA) projects that involve technical subject matter. This role will work as part of a team of technical consultants by providing skilled technical consultation, implementing technical solutions, assisting customers in translating business requirements into technical requirements, and providing training to customers regarding Workload Automation and its’ relation to the customer. Travel may be necessary to deliver high-quality expected service. This is a hands-on technical position that requires a flexible, motivated, self-directed individual with strong problem-solving skills who can comfortably communicate directly with executive levels as well as engineering personnel at customer sites. Primary Responsibilities: Assist our Customers to deploy...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  The Strategic Partner Development Manager will create and deliver strategies, plans, and execution roadmaps to enable Fortra’s strategic partners to drive short and long-term growth opportunities. In addition, the Strategic Partner Development Manager will closely collaborate with the Vice President, Channel, to ensure the plans and programs developed for strategic partners will align with the broader strategy of the Fortra Channel based on an intelligent recruitment and development strategy.    WHAT YOU’LL DO Using input from Finance reporting and key business unit resources is responsible for creating strategies, plans, and execution roadmaps to enable identified strategic partners for revenue growth Provide ongoing management of strategic partnership execution roadmaps while identifying new business and revenue-generating opportunities Enable strategic partner deal...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  The Security Analyst is responsible for the performance of security assessment and consulting tasks for our clients within the Managed Security Services team. WHAT YOU’LL DO Scheduling and execution of vulnerability assessments and analyzing results Developing custom reports Prioritizing remediation efforts Communicating security and compliance issues to clients Perform research and analysis of computer/network vulnerabilities and remediation steps for clients Clearly outline and portray test findings via well documented reports May deliver or participate in client briefings as needed Assist clients with questions regarding vulnerabilities and the remediation efforts involved in eliminating them Additional duties may include support of the Security and Compliance Operations division within Operations Other duties as assigned...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  Responsible for investigating and defending against cybersecurity incidents such as credential theft phishing attacks, domain abuse, social media impersonations, business email compromise (BEC) attacks, and additional threats to the digital risk landscape. This is an entry-level position for someone passionate and knowledgeable about information and cyber security. WHAT YOU'LL DO Monitor internal proprietary detection systems for new attacks and validate malicious threats that are detected. Monitor systems for attack reports from our clients and their customers. Analyze potential attack vectors and explore resolution options. Collaborate with across multiple teams to better protect and serve our clients. Utilize various programs and tools including: DNS tools, WhoIs records, open-source tools, basic scripting (Bash, GO, Python), Linux, and more!...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes, with a key focus on customer retention. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality. WHAT YOU’LL DO Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly. Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration. Resolve issues related to order processing, and license expirations. Weekly forecast to Senior Customer Operations Manager on bookings and losses. Negotiate special pricing and validate at point of order....

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes, with a key focus on customer retention. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality. WHAT YOU’LL DO Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly. Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration. Resolve issues related to order processing, and license expirations. Weekly forecast to Senior Customer Operations Manager on bookings and losses. Negotiate special pricing and validate at point of order....

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  Manage customer relationships and facilitate customer requests, particularly as it relates to maintenance renewals, account updates, and licensing changes, with a key focus on customer retention. Renewals Specialists are driven by the following competencies: Customer Service, Data Integrity, Detail Orientation and Quality. WHAT YOU’LL DO Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly. Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration. Resolve issues related to order processing, and license expirations. Weekly forecast to Senior Customer Operations Manager on bookings and losses. Negotiate special pricing and validate at point of order....

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  This position is responsible for enhancing and maintaining existing software products as well as developing new products.  The ideal candidate has a strong desire for excellence, regularly takes initiative, works with minimal supervision, confidence in their expertise, collaborative team player and is a creative problem solver. WHAT YOU’LL DO Design, develop, document, test, and debug new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use. Design and implement major new features and functionality Identify and evaluate new technologies for implementation. Consult with end user to prototype, refine, test, and debug programs to meet needs. Work within R&D to improve processes and best practices Innovate process solutions Align best practices Monitor for and sometimes...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and exceptional customer relationship skills are critical to success in this position.  WHAT YOU'LL DO Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.  Take ownership of each customer request and manage their expectations to ensure timely resolution.  Listen to customer concerns to determine the source and various components of the issue.  Collect and review system data and analyze for known issues.  Collaborate with team members on problem...

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started.  This position is responsible for supporting the growth of Fortra's customer database through lead generation campaigns. This includes following up on various marketing generated leads as well as direct dial campaigns that provide a prospect stream for Account Executives. This entry-level position is paid base salary plus commissions with exciting career growth opportunities in sales or marketing.  WHAT YOU'LL DO Lead generation for new software and services.  Calling campaigns targeted towards new customer acquisition.  Cross-sell referrals.  Manage current customer license transfer and upgrade communication, negotiation and processing.  Set-up product overview demos for customers needing education on their licensed software QUALIFICATIONS Bachelor’s degree in related field required.  Excellent written and verbal communication skills.  Strong...