Grafana Labs
Remote, OR, USA
Do you enjoy building relationships, solving challenges, and learning new technology? If you do, come join our Success team at Grafana Labs!
The Customer Success team drives product adoption through a series of impactful engagements that enable our customers to maximize their business and technical value with Grafana. For a customer, the Grafana CSM is a partner who understands their business, goals and challenges, and provides specific recommendations to meet their business needs
Customer Success Managers will align to a portfolio of customers within a specific region and are responsible for ensuring a healthy renewal by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey.
Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities. You need to...