Customer Adoption Lead

About the Role

We are looking for a Senior Customer Adoption Lead to help new customers successfully adopt our DevSecOps platform. You will own the end-to-end adoption experience, from initial kickoff through to customers seeing real value with the software.

This is a senior, customer-facing technical role. You will meet directly with customers and run hands-on working sessions to help get them up-and-running. Every customer's environment is different, so you need to be comfortable navigating unfamiliar tech stacks and asking the right questions.

The ideal candidate combines deep technical skills with strong communication skills and customer empathy. You should be able to build workflows, configure integrations, and troubleshoot issues yourself, but also equally comfortable running customer calls, managing expectations, and planning the engagement. You will be supported by Customer Adoption Engineers who are dedicated to supporting the onboarding engagements.

Key Responsibilities

• Own customer onboarding engagements end-to-end, from kickoff through successful adoption
• Run working sessions with customers to understand their environment, requirements, and goals
• Build and configure workflows, integrations, and sample applications tailored to each customer's needs
• Coordinate with adoption engineers to deliver what each engagement requires
• Provide clear documentation and handoffs to account teams upon engagement completion
• Relay product feedback and real-world requirements to product management based on what you learn from customers
• Contribute to and maintain a growing library of reusable onboarding assets and best practices
• Partner closely with engineering and SRE teams to quickly resolve platform issues that arise during onboarding

Expected Impact

• Customers complete their onboarding engagements and reach meaningful value with the platform quickly
• A growing library of reusable templates, workflows, and documentation that accelerates future engagements
• A direct feedback channel from real customer usage back to the product team
• Strong customer relationships that set the foundation for long-term success and expansion

Required

• 5+ years of experience in a technical customer-facing role (Solutions Engineering, Professional Services, Technical Account Management, or similar)
  • Experience leading technical teams a plus
• Hands-on experience with CI/CD tools and practices (Jenkins, GitHub Actions, GitLab CI, or similar)
• Familiarity with containerization and cloud platforms (Docker, Kubernetes, AWS/GCP/Azure)
• Ability to learn new technologies quickly and operate effectively in unfamiliar environments
• Strong written and verbal communication skills, including the ability to explain technical concepts to varied audiences
• Self-directed with a bias toward ownership—you take responsibility for outcomes, not just activities
• Comfortable working across time zones with distributed teams and customers.