395 jobs found

Customer Support Engineering Manager will take the lead on onboarding, developing and supporting Customer Support Engineers within our Kernel development team. The ideal candidate will build the team from scratch utilizing their experience and best practices. In this role, you can expect to: Establish, maintain and document Tier 3.5 Support processes Hire, onboard and ramp new team members to set them up for success Drive operational excellence within your team and achievement of SLAs and OKRs Actively coach and mentor other members of the team through 1:1s and quality review Develop and maintain a continuous improvement culture within the team Ability to meet tight deadlines and multi-task while executing projects in a fast-paced environment while performing other duties as assigned Serves as an escalation contact for business and team Lead (problem management) trends and root cause analysis for incidents Present recommendations for resolving more complex...

Our company is Cloud Linux Inc. - the maker of the #1 OS for web-hosting providers. We develop our products -- CloudLinux OS, KernelCare, Imunify360, and Imunify Email -- using the most innovative technologies. Our products are used by thousands of companies around the world, including Dell, GoDaddy, IBM, Zoom, and many others. CloudLinux is looking for a Java tools expert user for the Extended Lifecycle team . The main goal of this project is to provide secure Java tools for developers. It is a challenging project that requires great experience with Java tools and a new viewpoint to set the product on its new course. Work is fully remote, with flexible hours, where you can plan your day and work from anywhere. More details about the company on Cloudlinux.com . What you will do: Conduct various research and experiments Contribute to various open-source projects like Maven, Spring, etc. Backport security and bug fixes from newer upstream versions or writing patches...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Account Executive - Public Sector, you will... Identify new business opportunities, manage, and close deals in Acquia’s Public Sector account and prospect base Engage with senior level executives within these organizations Develop positive relationships...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it! Summary: An Associate Curriculum Manager is a member of the Learning Services team. The Associate role is divided between administrative responsibilities that help run the operation (like learning platform support, and customer support), and developing skill at planning, writing,...

Customer Success Manager - CSM Programs Team Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Looking for  an energetic Customer Success Manager to be based out of our Boston office. The successful candidate will have proven success engaging with customers to drive adoption, utilization, and onboarding playbooks while...

  What will you do? Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency Maintain a detailed understanding of product architecture, technical components and application functionality Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ’s, and other related support collateral. Requirements: Unparalleled passion for assisting customers by addressing their business/technical challenges Passion for the web, open-source, and for helping others  Evidence of a curious mind Ready to challenge status quo Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus. An understanding of the LAMP stack and comfort using the command line / bash. Strong written and verbal...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is looking for a FinOps Analyst to join the Business Finance team. As a FinOps Analyst you will receive mentoring in both finance and cloud operations. You will be asked to collaborate with various teams from both finance and product to monitor and optimize cost-savings...

Acquia is the open-source digital experience company. Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it! Summary: A Curriculum Manager is a member of the Learning Services team responsible for planning, developing, and maintaining training materials, and contributing to certification materials for one or more products at Acquia.  This role requires excellent project management...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Customer Success Manager, you will... Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Customer Success Manager, you will... Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is looking for customer support experts and technical advisors to join our Support Engineering team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to Government agencies. Acquia Support is a high-energy team that...

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Job description We are seeking an experienced Field Marketing Manager to support our Enterprise sales team. As Field Marketing Team Lead, you will be part of an entrepreneurial team in a rapidly growing business with your role in marketing passionate about driving enterprise pipeline growth....

Front End Developer (1920) Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it! Summary: Help our customers succeed with Drupal by developing and delivering cutting-edge web experiences through a delivery model focused on best practices, standards, and Acquia products. Responsibilities: Participate in all aspects of...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Global Account Executive, you will... Develop and execute a large account, multi-LOB development strategy for a named set of Acquia’s largest customers with a goal of growing Acquia’s digital experience platform subscription business (Experience Factory and...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Acquia is looking for an Inbound Sales Representative who is fluent in French to begin a career with our amazingly successful sales team. Our Inbound Sales Representatives are the first point of contact for all prospects to discuss Acquia's products and services. This role is critical to the business as the team's goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Acquia solution for their needs. We are therefore seeking to appoint a hardworking recent graduate who will be...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Acquia is looking for an Inbound Sales Representative who is fluent in French to begin a career with our amazingly successful sales team. Our Inbound Sales Representatives are the first point of contact for all prospects to discuss Acquia's products and services. This role is critical to the business as the team's goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Acquia solution for their needs. We are therefore seeking to appoint a hardworking recent graduate who will be...