15 customer success manager jobs found

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains....

WordPress VIP is the world’s leading enterprise content management platform. We help the world's largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress. We’re looking for a Solutions Engineer to provide technical leadership to our Enterprise sales team, where you'll play a key part in building and maintaining the structure to support our sales programs. You’ll define and implement scalable processes and systems that deliver technical expertise, with a focus on consultative solution-based selling. Responsibilities: Partnering proactively with Sales and Customer Success to qualify new business opportunities in terms of technical requirements, competitive landscape, and business drivers. Identifying and solving customer problems proactively and creatively through effective project management and consultation on technical setup. Building proofs of concept and leading the demo process—including building, running, and...

Location: NYC NoHo Office (5 days a week) About This Opportunity Help 1,500 people at Automattic use AI tools exceptionally well. Not just “here’s how to use Claude”, but “here’s how to build custom agents for your workflow,” “here’s how to debug when Cursor gets stuck,” “here’s the skill I wrote that solves this exact problem you’re facing.” This is developer advocacy turned inward. You’re embedded with Automattic's engineers, designers, and product teams, helping them level up their AI capabilities through hands-on teaching, tool development, and deep technical expertise. You’re technically experienced enough to build solutions yourself (scripts, agent skills, integrations, demos), but your superpower is translating that knowledge into practical help for others. You might also be an experienced software engineer with a passion for and experience in enabling others around you.  You’ll work in-person with our NYC AI team while supporting enablement efforts globally...

At WooCommerce , we're on a mission to democratize commerce through open source. As such, we’re now seeking an experienced Sales & Solutions Engineer to build our technical sales motion from the ground up — architecting merchant solutions that leverage the WordPress / WooCommerce ecosystem, strategic partner integrations, optimal hosting, and Automattic’s product portfolio. You’ll work with technically-savvy midmarket merchants ($1M-$50M GMV) evaluating WooCommerce in competitive situations, architecting solutions that combine: WordPress/WooCommerce core + rich plugin ecosystem, Automattic products (WooPayments, Pressable/WPVIP/WP.com, Jetpack, Blaze), strategic partner integrations (payments, shipping, tax, marketing, POS, CRM/ERP), and agency partner services for custom development and implementation. This is WooCommerce's Competitive Tip of the Spear. : The only team with the remit to directly and forcefully compete with our largest competitors in eCommerce....

Automattic ’s products— WordPress.com , WooCommerce , Beeper , Tumblr , Jetpack , and more—serve tens of billions of page views every month from data centers around the world. The PerfOps team exists to make those page views as quickly as possible. As a Backend Performance Engineer, you’ll dive deep into query plans, cache hit ratios, and PHP profiling data to find the milliseconds that matter at our scale. You’ll work across the full Automattic product portfolio: if it runs on our backend, it’s your playground. This is an opportunity to do performance work where the impact is immediate and enormous. You’ll collaborate with product engineers, systems engineers, and network operations, bringing a performance-first mindset to architecture decisions, code reviews, and incident response. If you love the puzzle of why something is slow and get satisfaction from making it measurably faster, this role was made for you. Responsibilities:   Identifying and eliminating backend...

About the role As the Lead Infrastructure Engineer on the Fusion team, you will be a key driver in shaping the future of our production platform: Fusion Cloud. This is a hands-on, high-impact role responsible for the architecture, security, scaling, and operational excellence of our infrastructure platform. You will leverage your deep expertise in cloud services, Kubernetes, and Infrastructure-as-Code to ensure a world-class, scale efficient platform for the future of Builder.io. Responsibilities VPC Architecture: Lead the design and implementation of Virtual Private Cloud (VPC) and hybrid cloud deployment solutions for demanding enterprise customers. Kubernetes Scaling: Architect the next generation of our production Fusion Cloud platform, optimizing for speed, flexibility, efficiency, and fault tolerance. Networking: Design and manage all cloud networking (VPC, security groups, routing, traffic management), ensuring optimal latency and security for...

About the Role We are looking for a builder who speaks the language of business. We need a Senior Analytics Engineer to own the data architecture and modeling that powers our Finance, RevOps, and Executive decision-making. In this role, you will sit at the intersection of Data Engineering and Business Intelligence. You won’t just be moving data from point A to point B; you will be responsible for designing the "logic layer" of our business. You will work directly with stakeholders to understand business problems and engineer the systems that make that data accurate, accessible, and reliable. You understand that a "churn" metric isn't just a number; it's a specific business definition that needs to be modeled accurately and exposed seamlessly in internal customer facing BI tools like Sigma for stakeholders. As a Senior Analytics Engineer you will be responsible for… Data Modeling & Systems Design Own the design and maintenance of our Data Warehouse. Build...

About the team: Builder.io’s Fusion engineering team is a fast-growing team focused on developing the Fusion project, an AI Software Engineer that enables Product Managers, Designers and Engineers within an organization to contribute seamlessly to your company's codebase and product. This global team is responsible for innovating ways to accelerate the development of interactive experiences and product features, making product development accessible across the organization. As a Senior Software Engineer, you will... Partner heavily with Product Managers and Design to not just build, but help shape and define world-class product experiences based on technical feasibility and user impact. Own the full feature cycle, from joining customer calls to identify friction points, to architecting the solution, implementation, testing, and verifying success in production. Engineer the bridge between intent and execution: You will build the product that translates a...

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.   We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.   To learn more, visit  www.mattermost.com Mattermost is seeking a visionary Staff Software Design Engineer (SDE) in Testing Infrastructure to lead a company-wide transformation of test automation and quality engineering . In this highly visible role, you will serve as the technical lead for software testing and quality , partnering directly...

Location: NYC NoHo Office (5 days a week) About This Opportunity Help 1,500 people at Automattic use AI tools exceptionally well. Not just “here’s how to use Claude”, but “here’s how to build custom agents for your workflow,” “here’s how to debug when Cursor gets stuck,” “here’s the skill I wrote that solves this exact problem you’re facing.” This is developer advocacy turned inward. You’re embedded with Automattic's engineers, designers, and product teams, helping them level up their AI capabilities through hands-on teaching, tool development, and deep technical expertise. You’re technically experienced enough to build solutions yourself (scripts, agent skills, integrations, demos), but your superpower is translating that knowledge into practical help for others. You might also be an experienced software engineer with a passion for and experience in enabling others around you.  You’ll work in-person with our NYC AI team while supporting enablement efforts globally...

About the role As the Lead Infrastructure Engineer on the Fusion team, you will be a key driver in shaping the future of our production platform: Fusion Cloud. This is a hands-on, high-impact role responsible for the architecture, security, scaling, and operational excellence of our infrastructure platform. You will leverage your deep expertise in cloud services, Kubernetes, and Infrastructure-as-Code to ensure a world-class, scale efficient platform for the future of Builder.io. Responsibilities VPC Architecture: Lead the design and implementation of Virtual Private Cloud (VPC) and hybrid cloud deployment solutions for demanding enterprise customers. Kubernetes Scaling: Architect the next generation of our production Fusion Cloud platform, optimizing for speed, flexibility, efficiency, and fault tolerance. Networking: Design and manage all cloud networking (VPC, security groups, routing, traffic management), ensuring optimal latency and security for...

About the Role We are looking for a builder who speaks the language of business. We need a Senior Analytics Engineer to own the data architecture and modeling that powers our Finance, RevOps, and Executive decision-making. In this role, you will sit at the intersection of Data Engineering and Business Intelligence. You won’t just be moving data from point A to point B; you will be responsible for designing the "logic layer" of our business. You will work directly with stakeholders to understand business problems and engineer the systems that make that data accurate, accessible, and reliable. You understand that a "churn" metric isn't just a number; it's a specific business definition that needs to be modeled accurately and exposed seamlessly in internal customer facing BI tools like Sigma for stakeholders. As a Senior Analytics Engineer you will be responsible for… Data Modeling & Systems Design Own the design and maintenance of our Data Warehouse. Build...

About the team: Builder.io’s Fusion engineering team is a fast-growing team focused on developing the Fusion project, an AI Software Engineer that enables Product Managers, Designers and Engineers within an organization to contribute seamlessly to your company's codebase and product. This global team is responsible for innovating ways to accelerate the development of interactive experiences and product features, making product development accessible across the organization. As a Senior Software Engineer, you will... Partner heavily with Product Managers and Design to not just build, but help shape and define world-class product experiences based on technical feasibility and user impact. Own the full feature cycle, from joining customer calls to identify friction points, to architecting the solution, implementation, testing, and verifying success in production. Engineer the bridge between intent and execution: You will build the product that translates a...

About Us Endor Labs is redefining application security for the era of AI-driven software development. Today’s software is dependency-heavy and increasingly complex, making it harder than ever to identify the risks that matter most. With AI accelerating code creation, the volume of software is exploding, intensifying this challenge. Endor Labs addresses it by generating a complete call graph of your software ecosystem, giving teams the clarity to identify, prioritize, and remediate critical risks with speed and confidence. Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures. How You'll Make an Impact As Director of Engineering, you will play a...

Who we are Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting-edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures. How You'll Make an Impact Build Cloud Infrastructure at Scale : Design, deploy, and operate highly available infrastructure on Azure, Google Cloud, and AWS that processes billions of security events...