3 manager customer support operations jobs found

Automattic ’s products— WordPress.com , WooCommerce , Beeper , Tumblr , Jetpack , and more—serve tens of billions of page views every month from data centers around the world. The PerfOps team exists to make those page views as quickly as possible. As a Backend Performance Engineer, you’ll dive deep into query plans, cache hit ratios, and PHP profiling data to find the milliseconds that matter at our scale. You’ll work across the full Automattic product portfolio: if it runs on our backend, it’s your playground. This is an opportunity to do performance work where the impact is immediate and enormous. You’ll collaborate with product engineers, systems engineers, and network operations, bringing a performance-first mindset to architecture decisions, code reviews, and incident response. If you love the puzzle of why something is slow and get satisfaction from making it measurably faster, this role was made for you. Responsibilities:   Identifying and eliminating backend...

About the role As the Lead Infrastructure Engineer on the Fusion team, you will be a key driver in shaping the future of our production platform: Fusion Cloud. This is a hands-on, high-impact role responsible for the architecture, security, scaling, and operational excellence of our infrastructure platform. You will leverage your deep expertise in cloud services, Kubernetes, and Infrastructure-as-Code to ensure a world-class, scale efficient platform for the future of Builder.io. Responsibilities VPC Architecture: Lead the design and implementation of Virtual Private Cloud (VPC) and hybrid cloud deployment solutions for demanding enterprise customers. Kubernetes Scaling: Architect the next generation of our production Fusion Cloud platform, optimizing for speed, flexibility, efficiency, and fault tolerance. Networking: Design and manage all cloud networking (VPC, security groups, routing, traffic management), ensuring optimal latency and security for...

About the Role We are looking for a builder who speaks the language of business. We need a Senior Analytics Engineer to own the data architecture and modeling that powers our Finance, RevOps, and Executive decision-making. In this role, you will sit at the intersection of Data Engineering and Business Intelligence. You won’t just be moving data from point A to point B; you will be responsible for designing the "logic layer" of our business. You will work directly with stakeholders to understand business problems and engineer the systems that make that data accurate, accessible, and reliable. You understand that a "churn" metric isn't just a number; it's a specific business definition that needs to be modeled accurately and exposed seamlessly in internal customer facing BI tools like Sigma for stakeholders. As a Senior Analytics Engineer you will be responsible for… Data Modeling & Systems Design Own the design and maintenance of our Data Warehouse. Build...