108 customer success manager jobs found

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a top software company by The Software Report, rated a leader by the analyst community. We are Acquia. We are building for the future, and we want you to be a part of it! As the Customer Success Manager, you will... Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment Create and drive risk mitigation plans that map to value realization and success...

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.  Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com . We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Customer Success Manager (CSM) - remote, Germany The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.  CSM handbook . The CSM reports to the Manager/Senior Manager, CSM . CSM Responsibilities...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. Please see the CSM handbook  for more information. Responsibilities Partner with our customers in taking that established in the pre-sales command...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Senior Customer Success Manager, you will... Team with Acquia Account Management to nurture strong positive relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that...

As a Manager of Customer Success (AMER - West) , your team will be a key differentiator in how our customers view and value Grafana Labs in the AMER West region. This key leader will have experience building and scaling a success organization to service a growing customer base, curating specific experiences to increase production adoption and revenue protection. The ideal candidate has built a Success team and operations (ideally one that services highly technical customers), and has managed a regional team. You must have a love for hiring and developing teams. We want to hire well so we can foster talent for growth at Grafana. You will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders. You will champion the customer experience and liaise with cross functional teams including Sales, Customer Support, Professional Services, and Product Development to ensure the balance between what’s best...

As a Manager of Customer Success (AMER - East) , your team will be a key differentiator in how our customers view and value Grafana Labs in the AMER West region. This key leader will have experience building and scaling a success organization to service a growing customer base, curating specific experiences to increase production adoption and revenue protection. The ideal candidate has built a Success team and operations (ideally one that services highly technical customers), and has managed a regional team. You must have a love for hiring and developing teams. We want to hire well so we can foster talent for growth at Grafana. You will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders. You will champion the customer experience and liaise with cross functional teams including Sales, Customer Support, Professional Services, and Product Development to ensure the balance between what’s best...

Do you enjoy building relationships, solving challenges, and learning new technology? If you do, come join our Success team at Grafana Labs! The Growth Program Manager in Customer Success at Grafana Labs will be responsible for building and implementing a digital and scaled customer experience at Grafana. They will shape the long-term strategy, vision and execution of a success within our Growth customer cohort, leveraging both digital-touch and scaled human-touch programs, with the ultimate goal of creating a repeatable, personalized, automated and delightful customer and end user journey at scale.  They will partner closely with teams across CX, Ops, Marketing, Self-Serve, Product and Sales to build a cohesive post-sales experience for our rapidly growing customer base. The ideal leader has deep experience in customer success, program management, cross-functional relationship-building and collaboration, with an experimental and iterative approach. While this role will...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Major Account Executive, Financial Services_Italy The Major Account Executive reports to an Area Sales Manager or Regional Director. Responsibilities Manage and support Gitlab’s major account/(s) Manage the end to end sales process through engagement of appropriate resources such as Solutions Architects, Customer Success Managers, Professional Services, Marketing, Executives, Partners, and the Channel. Leverage solution selling expertise to respond efficiently to customer needs and identify business potential in order to to build a strategic, long-term partnership with your customers. Has a deep understanding of the customer, including an...

Job Title: Account Management Coordinator Job Location: Remote, India Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it! About The Team:  The Account Management Coordinator role lives within the Sales Department here at Acquia. You will be working with Sales Representatives, Account Managers, and Customer Success...

Grafana Labs is looking for a Technical Trainer who is passionate about driving successful business outcomes for our customers in the observability space. Technical Trainer within Grafana’s Professional Services department drive enablement of each of our Grafana Products, both virtually, as well as through recordings and onsite (as needed). They influence customer adoption that help realize customer business objectives. They build processes and tooling for training and enablement to ensure we are scaling our business effectively, standardizing our training assets, and continuously improving our delivery. Your primary duties will be to deliver online and in-person sessions on the entire Grafana stack of technologies. You should be comfortable with a variety of delivery methods, including VILT, in-person training, and open-ended Q&A sessions. You will also assist our curriculum development team with reviewing educational materials and our Professional Services team in...

Acquia empowers the world’s most ambitious brands to build digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been recognized a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future, and we want you to be a part of it! We are looking for a Product Manager to own and drive platform capabilities of Acquia’s industry-leading products. You will report to the Director of Product Management and lead the product life cycle of our core platform. You will also have responsibility for leading...

Hiring Ranges: US Tier 1 Locations: $89,000 USD - $131,000 USD US Tier 2 Locations: $82,000 USD - $121,000 USD US Tier 3 Locations: $76,000 USD - $111,000 USD   To learn more about our Hiring Range System, please click this link. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month. We’re looking for an organized and capable Account Manager with an Ad Operations background to help us manage our ad business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners.  On the Mozilla Ads team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning...

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month. We’re looking for an organized and capable Account Manager with an Ad Operations background to help us manage our ad business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners.  On the Mozilla Ads team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning those campaigns from start to finish. You’ll also be the...

Hiring Ranges: Canada Tier 1 Locations: $104,000 CAD - $153,000 CAD Canada Tier 2 Locations: $94,000 CAD - $138,000 CAD   To learn more about our Hiring Range System, please click this link. The Company A lot of companies say they’re “mission-driven”. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation. Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks. The Opportunity Mozilla’s Privacy and Security product team is a vanguard...

This is a remote position and we're considering candidates in the Central and Eastern Timezones of the United States and Canada only. We are looking for an Engineering Manager to join the Grafana Frontend team. Our managers take an active role in creating a productive environment for our engineers; be it through removing blockers and impediments, facilitating cross-team collaboration and understanding, or by aiding the team in helping themselves by constantly improving and refining their working practices. You’ll be responsible for managing a team of distributed engineers working across a variety of systems and helping them to perform at their best. In Grafana Frontend, our squads own the core user flows in Grafana OSS, including but not limited to Dashboards, Explore, navigation, visualizations and more. The majority of our work is on OSS Grafana but we regularly invest in paid features as well and focus on a Cloud first delivery model. Our main goal is to increase...

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. The Company A lot of companies say they’re “mission-driven”. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation. Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks. The Opportunity Mozilla’s Privacy and Security product team is a vanguard protecting for...

Hiring Ranges: US Tier 1 Locations: $137,000 USD - $200,000 USD US Tier 2 Locations: $126,000 USD - $185,000 USD US Tier 3 Locations: $116,000 USD - $170,000 USD   To learn more about our Hiring Range System, please click this link. The Company A lot of companies say they’re “mission-driven”. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation. Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks. The Opportunity Mozilla’s...

As a Manager of Solutions Engineering for the West region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers.  You will oversee the regional GTM execution with your sales leader counterparts, adopting existing GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products. You’ll work with marketing to drive community programs in the region designed to broaden the adoption of both OSS and commercial versions of our products.  You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on feedback from the field, as well as leveraging your own experience in the OSS.  You will be responsible for hitting and exceeding your region's revenue targets and...

Grafana is looking for a driven, high performance Senior Manager, Global Billing to lead the revenue operational processes! Reporting to our Director of Revenue Accounting, this is an opportunity to join a fast growing startup and play a driving role in our accounting and financial operations.  The ideal candidate will have experience managing a high growth AR function and enjoys working in a fast-paced environment.  This individual will play a key role as we evolve our OTC cycle. Responsibilities: Manage all facets of daily operations of the billing function to ensure accurate and timely processing of billings and collections. Facilitate billing incident management and reporting to address root cause analysis and drive continuous improvement Review customer invoices in accordance with customer requirements. Support the monthly and quarterly financial close by providing timely and accurate billing results Oversee daily collections effort including...