16 customer support engineer jobs found

Forward Deployed Engineer (WordPress VIP Customer Engineering & Architecture) At WordPress VIP (part of Automattic ), we power the most influential properties on the web, from the White House to Meta and Salesforce. We are looking for a Forward Deployed Engineer (FDE) to join our mission in redefining how the world’s largest enterprises scale. This isn't your typical engineering role; it’s an advanced, consultative position where you operate as a hands-on architect and a growth catalyst. As an FDE, you are the front line of trust, embedded with our most strategic customers to solve high-stakes technical challenges in real-time. By combining engineering excellence with deep customer proximity, you won’t just solve problems for customers, you’ll solve them with them, driving business expansion across the world’s most scaled environments. If you thrive in high-impact, ambiguous environments and want to help define the future of open-source technology at the...

Automattic ’s products— WordPress.com , WooCommerce , Beeper , Tumblr , Jetpack , and more—serve tens of billions of page views every month from data centers around the world. The PerfOps team exists to make those page views as quickly as possible. As a Backend Performance Engineer, you’ll dive deep into query plans, cache hit ratios, and PHP profiling data to find the milliseconds that matter at our scale. You’ll work across the full Automattic product portfolio: if it runs on our backend, it’s your playground. This is an opportunity to do performance work where the impact is immediate and enormous. You’ll collaborate with product engineers, systems engineers, and network operations, bringing a performance-first mindset to architecture decisions, code reviews, and incident response. If you love the puzzle of why something is slow and get satisfaction from making it measurably faster, this role was made for you. Responsibilities:   Identifying and eliminating backend...

WordPress doesn’t try to keep its users inside walled gardens, a rare thing in a world that is dangerously moving away from the open web. Instead, WordPress gives them the freedom to build a business website, an online store, or a personal blog – the way they like it. Big sites or small, using the community-run open source project or Automattic’s WordPress.com , vanilla or customized with hundreds of plugins, WordPress users always get to own and control their data, their expression, and their freedom. We’re always looking for talented and experienced engineers worldwide, excited to help Automattic’s product ecosystem, and join our mission to make the web a better place.  What have we worked on recently? AI is at the heart of many new product developments and powers a lot of our day-to-day development workflows. WooCommerce is the most popular and most flexible e-commerce platform on the web. We're working tirelessly on giving you all the control, while keeping...

Location: NYC NoHo Office (5 days a week) About This Opportunity Build the AI tools that Automattic uses internally. Maintain and extend LibreChat, our self-hosted AI interface. Create lightweight integrations and automations that make teams more productive. Help 1,500 people work better with AI. This isn’t about building consumer products or shipping to millions of users. It’s about building tools for the people sitting next to you, getting immediate feedback, and iterating based on what actually helps. If you’ve ever wished you could control your own AI tools, customize them exactly how you want, and not be at the mercy of third-party vendors, this is that opportunity. You’ll work in-person with our NYC AI team while your tools serve Automattic’s distributed organization globally. Why This Role Matters Most companies are locked into third-party AI tools: ChatGPT, Claude, whatever comes next. They’re stuck with whatever features the vendor ships, whatever...

Location: New York City (In-person) About This Opportunity We’re assembling an exceptional team of AI engineers in NYC. The kind of people who’ve shipped breakthrough AI products that millions actually use. This isn’t about office amenities or typical startup perks (although we have those too!). It’s about working alongside some of the most talented engineers and product minds in AI, solving fascinating problems at scale. You’ll collaborate in-person with a carefully selected group designed for breakthrough thinking, backed by the resources and reach of Automattic’s ecosystem, spanning WordPress.com , WooCommerce , Tumblr , and more. Think of it as an elite AI lab with the distribution and impact of Automattic’s broad and deep ecosystem. What You’ll Do Ship user-facing AI features across Automattic’s product ecosystem; from content creation tools to e-commerce recommendations to messaging experiences. Build and iterate rapidly on AI-powered products...

  Job Title: Senior SOC Engineer Employment Type: Full-time Work Location: Remote - UK or Ireland About CloudBees CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors. CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture...

Job Title: Senior Software Engineer (Agentic) – AI & Workflow Automation Job Type: Full-time Location: Remote - Australia About CloudBees CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.  Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows. CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today. About the Role CloudBees...

About the role As the Lead Infrastructure Engineer on the Fusion team, you will be a key driver in shaping the future of our production platform: Fusion Cloud. This is a hands-on, high-impact role responsible for the architecture, security, scaling, and operational excellence of our infrastructure platform. You will leverage your deep expertise in cloud services, Kubernetes, and Infrastructure-as-Code to ensure a world-class, scale efficient platform for the future of Builder.io. Responsibilities VPC Architecture: Lead the design and implementation of Virtual Private Cloud (VPC) and hybrid cloud deployment solutions for demanding enterprise customers. Kubernetes Scaling: Architect the next generation of our production Fusion Cloud platform, optimizing for speed, flexibility, efficiency, and fault tolerance. Networking: Design and manage all cloud networking (VPC, security groups, routing, traffic management), ensuring optimal latency and security for...

About the Role We are looking for a builder who speaks the language of business. We need a Senior Analytics Engineer to own the data architecture and modeling that powers our Finance, RevOps, and Executive decision-making. In this role, you will sit at the intersection of Data Engineering and Business Intelligence. You won’t just be moving data from point A to point B; you will be responsible for designing the "logic layer" of our business. You will work directly with stakeholders to understand business problems and engineer the systems that make that data accurate, accessible, and reliable. You understand that a "churn" metric isn't just a number; it's a specific business definition that needs to be modeled accurately and exposed seamlessly in internal customer facing BI tools like Sigma for stakeholders. As a Senior Analytics Engineer you will be responsible for… Data Modeling & Systems Design Own the design and maintenance of our Data Warehouse. Build...

About the team: Builder.io’s Fusion engineering team is a fast-growing team focused on developing the Fusion project, an AI Software Engineer that enables Product Managers, Designers and Engineers within an organization to contribute seamlessly to your company's codebase and product. This global team is responsible for innovating ways to accelerate the development of interactive experiences and product features, making product development accessible across the organization. As a Senior Software Engineer, you will... Partner heavily with Product Managers and Design to not just build, but help shape and define world-class product experiences based on technical feasibility and user impact. Own the full feature cycle, from joining customer calls to identify friction points, to architecting the solution, implementation, testing, and verifying success in production. Engineer the bridge between intent and execution: You will build the product that translates a...

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. To learn more, visit  www.mattermost.com Mattermost is seeking an experienced and visionary Lead Site Reliability Engineer (SRE) to guide the architecture, reliability, and operational excellence of the infrastructure powering our...

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.  Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers. Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention. We are seeking an experienced Engineering Leader to head the Cloud Antivirus Department at Imunify360, overseeing three specialized teams that form the core of Imunify's malware detection, analysis, and cloud scanning infrastructure. This...

Job Title: Director, Quality Engineering Job Type: Full-time Location: Remote -United States About CloudBees CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.  Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows. CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today. About the Role As the Director of Quality Engineering,...

DescriptionJob Title: Senior Software Engineer (Agentic)  Job Type: Full-time  Location: Remote - United States About CloudBees CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work. Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today. Now, we’re bringing agentic intelligence into our...

  Job Title: Senior SOC Engineer Employment Type: Full-time Work Location: Remote - UK or Ireland About CloudBees CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors. CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture...

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.  Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers. Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention. We are seeking an experienced Engineering Leader to head the Cloud Antivirus Department at Imunify360, overseeing three specialized teams that form the core of Imunify's malware detection, analysis, and cloud scanning infrastructure. This...