121 support engineer jobs found

Who We Are We’re the team behind Matrix —the leading project for secure, open decentralized communication, and Element — the all-in-one secure chat app for teams, friends and organisations. Our mission is to make messaging as open as email— allowing everyone to choose where their data is hosted, enjoy private conversations and ultimately be in control of their own communication. Element offers a modern messaging app with the expected usual features - real-time messaging with public and private rooms, direct messages, voice, video and screen sharing but also with advanced ones like End to End Encryption, a federated architecture, available as a cloud or on-premise solution and based on an opened standard. Bridges, bots, and widgets complement the offering to connect silo messaging apps like Teams, Slack, Discord, Telegram into the element network, to manage data retention or enrich the user experience. Our main commercial targets are Governments and the enterprise segment....

This is a 100% remote role (the candidate is expected to be located in GMT -4/-5 time zone). We are obliged by the job posting sites to denote a country in order to advertise with them. We are looking for a support engineer to handle tickets and ensure that customer inquiries/issues get off to a successful start. As our Support Engineer, you will gather information from the tickets, search for a resolution in our knowledge base, review known error/bugs database, and work for a quick resolution. If a resolution is not found, you will escalate the ticket to a higher level. The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products, CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we...

This is a 100% remote role. We are obliged by the job posting sites to denote a country in order to advertise with them. We are looking for a Senior Support Engineer (Specialized Support) to handle the most complex escalations within Support. Ideally, nothing should pass Specialized Support unless it is an issue that only other departments can address. As part of Specialized Support, our senior-level Engineers have an opportunity to refine their skill-set around the specific products and services. As time progresses, Senior Engineers can grow into Lead Sr. Engineers, and later into Technical Account Management, Sales Engineering, or Development roles. The specialized Support staff is to set an example with every customer they handle. The ideal candidate will be responsible for providing mentorship, training, and support to our junior staff, reducing the overall inflow of tickets and escalations. The creation of the technical documentation, quality oversight, and work...

As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. Responsibilities: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)  Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins...

As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. Responsibilities: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)  Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins...

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.  Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com . We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is looking for customer support experts and technical advisors to join our Support Engineering team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to Government agencies. Acquia Support is a high-energy team that offers...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a top software company by The Software Report, rated a leader by the analyst community. We are Acquia. We are building for the future, and we want you to be a part of it! What will you do? Interact directly with broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world to isolate, reproduce, troubleshoot and resolve data and product interface problems Maintain a detailed understanding of product architecture, technical components and application...

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! What will you do? Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency Maintain a...

What will you do? Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency Maintain a detailed understanding of product architecture, technical components and application functionality Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ’s, and other related support collateral. Requirements: Unparalleled passion for assisting customers by addressing their business/technical challenges Passion for the web, open-source, and for helping others  Evidence of a curious mind Ready to challenge status quo Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus. An understanding of the LAMP stack and comfort using the command line / bash. Strong written and verbal...

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Senior Software Engineer - Layout (CSS and API Support), Mozilla Corporation, Portland, Oregon: Improve Cascading Style Sheets (CSS) style system, within Mozilla’s Gecko Engine and design solutions for efficient implementation within the Firefox Browser Layout Architecture stack. Write code, browser tests, and specifications and build prototypes and reference implementations for the Firefox browser. Convert user feedback into actionable bug reports, feature designs, and input into the strategic direction of Web Platform to make Firefox more effective and efficient. Refactor existing code to optimize for Firefox performance, repair and update automated test scripts to adapt to changes in the codebase, and verify that released code is functioning correctly and efficiently. Bachelor's in Computer...

We are looking for a QA Automation Engineer to join our KernelCare team. The ideal candidate will perform functional tests on Kernel development to identify bugs and regressions as well as working on its stability and performance. This is an excellent opportunity for someone who is passionate about test automation within a cybersecurity space. KernelCare, CloudLinux’s fastest-growing product, provides automated kernel security updates without reboots for the most popular Linux distributions. It ensures optimal performance and uptime by allowing hosting providers and enterprises to keep kernels up-to-date with all security patches while keeping servers online. We are Cloud Linux Inc., the maker of the #1 OS for web hosting providers. We develop our products - CloudLinux OS, KernelCare, and Imunify360 - using the most innovative technologies. Our products are used by thousands of companies around the world. Work is fully remote, with flexible hours, where you can plan your day and...

Acquia Cloud Edge Team - Senior Software Engineer Location: Remote, India  Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it! Acquia runs one of the world's largest Platform as a Service (PaaS) offerings. Our Drupal optimized cloud runs on over 18,000 AWS instances and delivers billions of page views per month, running some...

This is a remote role for the UK and European timezones Our Community We were born from Open Source and it’s in our founding and company DNA.  Our job in developer advocacy is just that - to advocate for this community, and nurture the people within it.  When they succeed, Grafana does as well.  We believe that a big, vibrant, participatory community is how the most innovation happens, and how we grow. What we are looking for : Our ideal candidate would be an experienced technical communicator who wants to improve Grafana OSS and loves participating in open source communities.  We're looking for someone who is excited about teaching, and engaging with the world in person, on online forums and in social media.  If this sounds like you and you stay on top of what's happening in Grafana, observability, telemetry, or distributed systems, we should talk. We strongly encourage under-represented groups to apply. As a Developer Advocate, you are a technologist first,...

This is a remote role for the Eastern timezones of the US, Canada and South America.  Our Community We were born from Open Source and it’s in our founding and company DNA.  Our job in developer advocacy is just that - to advocate for this community, and nurture the people within it.  When they succeed, Grafana does as well.  We believe that a big, vibrant, participatory community is how the most innovation happens, and how we grow. What we are looking for : Our ideal candidate would be an experienced technical communicator who wants to improve Grafana OSS and loves participating in open source communities.  We're looking for someone who is excited about teaching, and engaging with the world in person, on online forums and in social media.  If this sounds like you and you stay on top of what's happening in Grafana, observability, telemetry, or distributed systems, we should talk. We strongly encourage under-represented groups to apply. As a Developer Advocate,...

You are looking for the opportunity to change the world through Open Source, and want to find the right company to call 'home’ to do that from! Come and join Sirius, on a mission to drive Linux and Open Source into the heart of Businesses, Governments, and Organizations everywhere. You will rapidly become a key player in the company, working with other passionate and dedicated individuals, associates, F/L/OSS core teams, and other Open Source partners to really show what the skills you have developed over the years can do, and to unleash the power of Open Source everywhere you go, and on every system you touch. Applicants will have an outstanding track record of applying contemporary knowledge of prevalent Open Source technologies to build business systems that turn customers into raving fans! From design through to production deployment, you can explain how you did it, including solving support and maintenance issues. The chosen applicant will become a...

The Role The Sr. Data Analytics Engineer will be responsible for empowering analysts and data-driven stakeholders by owning the architecture and infrastructure by which we ingest, transform, test, document, and connect data across Grafana Labs. Critical to the success of this role will be consistent communication with end stakeholders (analysts & business partners) in order to build a data stack that is flexible enough to meet the needs of our business as we grow. Key Responsibilities Own, operate and maintain the architecture & infrastructure of our data stack (e.g. BigQuery, dbt, Fivetran) Ensure that the data we need to understand and serve our stakeholders is available, accurate, and accessible Partner with GTM, Self-serve, Marketing, Finance, and Bizapps (and other stakeholders) to understand their data needs and identify places where the analytics stack can improve on what they’re doing Become the go-to expert on our data pipeline, data...

At Prisma, we are building the data layer for modern applications. If you are fascinated by the leading-edge architecture and technology used in today’s data-intensive, highly scalable software systems, with distributed graph data on a massive scale, but you want the energy, challenges, and freedom that come with working in a small startup, then a job at Prisma might be for you. With funding from top-tier investors Amplify Partners and Kleiner Perkins, we are a small, distributed team working on making the advanced data infrastructure developed by large tech companies accessible to all application developers around the world. Our hard work is paying off, with adoption and implementation of Prisma by some of the most successful and interesting companies out there today, and the fun is just beginning! We are focused on bottom-up adoption, and most of our software is open-source. We have a vibrant community on   Slack   and   GitHub   - with over 55,000 members on Slack -...

At Prisma, we are building the data layer for modern applications. If you are fascinated by the leading-edge architecture and technology used in today’s data-intensive, highly scalable software systems, with distributed graph data on a massive scale, but you want the energy, challenges, and freedom that come with working in a small startup, then a job at Prisma might be for you. With funding from top-tier investors Amplify Partners and Kleiner Perkins, we are a small, distributed team working on making the advanced data infrastructure developed by large tech companies accessible to all application developers around the world. Our hard work is paying off, with adoption and implementation of Prisma by some of the most successful and interesting companies out there today, and the fun is just beginning! We are focused on bottom-up adoption, and most of our software is open-source. We have a vibrant community on   Slack   and   GitHub   - with over 55,000 members on Slack -...

Here at Hugging Face, we’re on a journey to advance good Machine Learning and make it more accessible. Along the way, we contribute to the development of technology for the better. We have built the fastest-growing, open-source, library of pre-trained models in the world. With over 130K+ models and 110K+ stars on GitHub, over 10 thousand companies are using HF technology in production, including leading AI organizations such as Google, Elastic, Salesforce, Algolia, and Grammarly. About the Role As an ML engineer specialized in Tensorflow model training, you will work mainly with existing open-source libraries, such as Transformers and Accelerate to boost the support for all the new advances in model training and fine-tuning such as DeepSpeed, fairscale, and all forms of model parallelism. You'll get to foster one of the most active machine learning communities, helping users contribute to and use the tools that you build. You'll interact with Researchers, ML practitioners,...