Customer Service DevOps Linux Engineer

Job Summary

MOBIUS, a nonprofit 501(C)3 library membership organization, located in Columbia, Missouri, is seeking a Customer Service DevOps Linux Engineer to join our team.

We are a small group of people who work hard, but we play hard, too, and we understand that there is more to life than what happens in the office. We have a range of backgrounds and interests, but we share a core mission: We are deeply dedicated to libraries and the services they provide, and we are absolutely committed to customer success. Though we often work independently, we rely on the expertise of the entire team to ensure that our libraries thrive.

If you are passionate about good customer service, are self-driven and have a collaborative spirit, are enthusiastic about your work and your interests, and are ready to take on diverse new challenges where no day is the same as the last, this is the place for you! Your technical expertise will directly ensure that hundreds of libraries can seamlessly share millions of items with their communities.

We offer an excellent benefits package including health, vision, and dental (for dependents as well); generous vacation and sick leave, life insurance, a 401K, and relocation assistance. Learn more about us at: https://mobiusconsortium.org/

Position Description
The MOBIUS Customer Service DevOps Linux Engineer works in a team environment to assist in managing IT services related to MOBIUS customers, members, and staff. As a not-for-profit organization that works with libraries of nearly all sizes and types, it is critical for this position to have a high degree of skill across a broad range of technical areas, be highly adaptable, and be able to identify and implement low-cost but effective solutions. The position requires the ability to work in a close team environment in a small office serving internal and external customers at all skill levels.

Position Responsibilities

• Provide high-level support for customers, primarily those on the Evergreen Integrated Library System (ILS).
• Set up, deploy, and manage Linux servers on Google Cloud Platform, Amazon Web Services, and locally.
• Assist in the management of the Evergreen, ArchivesSpace, Omeka, and FOLIO virtual servers.
• Work with Kubernetes and Docker.
  Solve problems using custom code within the Linux environment.
• Contribute any helpful code solutions to Open Source Communities.
• Manage system imaging and deployment software.
• Manage backup solutions for all servers and workstations.
• Provide support and serve as an information resource related to various desktop and peripheral systems (Windows and Mac).
  As-needed support for local area networks, including routers, switches, network storage,
  servers, network printers, and PCs.

Supervision Received
Direct supervision received from the Associate Director, Open Source Initiatives, with additional supervision from the Executive Director.

Qualifications

1. Communication & Service Excellence

• Strong Customer Service Skills: A genuine desire to help others and solve
  problems.
• Interpersonal & Communication Skills: The ability to explain technical concepts clearly and professionally to users of all skill levels, both in writing and verbally.
• Composure Under Pressure: The ability to meet inflexible deadlines and handle difficult situations or individuals while remaining calm and professional.
• Collaborative Spirit: A proven ability to work effectively as part of a small, close- knit team, as well as independently when needed.

2. Problem Solving & Systems Expertise

• Linux Administration: Five years of experience managing Linux systems, with the ability to quickly deploy servers for various needs (databases, web applications, or file sharing).
• Technical Troubleshooting: A natural ability to analyze, diagnose, and resolve a wide range of technical hurdles, from network connectivity to code execution.
• Infrastructure Knowledge: Familiarity with the "backbone" of IT services, including DNS records, Active Directory, LDAP, and virtual environments like Hyper-V.

3. Development & Database Skills

• Automation & Scripting: Working knowledge of programming languages (specifically Perl, Bash, and JavaScript) to create custom solutions and automate routine tasks.
• Database & Web Management: Technical expertise in SQL-compliant databases (MySQL/Postgres) and experience with web-based systems like CMS,
  CRM, and e-Commerce platforms.
• Version Control: Experience using Git and GitHub for collaborative projects.

4. Desirable Qualifications

• Security & Networking: Understanding of firewalls (iptables) and VPN solutions (OpenVPN).
• Monitoring & Support Tools: Experience with ticket tracking systems (Request
  Tracker, Jira, ZenDesk) and system monitoring tools like Zabbix.
• Community Engagement: Experience implementing or contributing to Open Source Software (OSS) projects.
• Modern Collaboration: Familiarity with Google Workspace, Slack, and Basecamp

About MOBIUS
MOBIUS (mobiusconsortium.org) is a not-for-profit, 501 (C)(3) tax-exempt organization that is transforming library services with cost-effective help desk, training, technical resources, courier management, and procurement services. The MOBIUS consortium comprises 71 libraries with over 120 branches, which includes 63 academic libraries, 5 public libraries, 3 special libraries, and the Missouri State Library. MOBIUS is proud to be an open source consortium, providing FOLIO to 61 of our academic libraries on a shared tenant. We went live on FOLIO on May 22, 2024. We are one of the founding members of OpenRS, the open source resource sharing platform. MOBIUS was the first to go live with OpenRS on June 12, 2024, with FOLIO, Sierra, and Polaris libraries.

The consortium's purpose is to share library materials, information, and services using accessible, cost-effective methods. In line with our support for open source software, MOBIUS also offers Hyku, an open source institutional repository platform, to our member libraries as well as the open source archiving and digital display platforms ArchivesSpace and Omeka. We help our libraries promote access to open and affordable resources and enhance student success through our OER partnerships, services, and training opportunities. The MOBIUS Central Office is located in Columbia, Missouri, and its customers and members span the states of Missouri, Oklahoma, Iowa, Kansas, North Carolina, Arkansas, Texas, and Massachusetts.

About Evergreen
In addition to services for members, MOBIUS offers contract-based hosting and management services to libraries and consortia for Evergreen, a complete open source ILS. We provide technical, operational, and administrative support through MOBIUS Open Source Solutions (MOSS).

Evergreen is a highly-scalable software for libraries that helps library patrons find library materials, and helps libraries manage, catalog, and circulate those materials, no matter how large or complex the libraries. Evergreen is open source software, licensed under the GNU GPL, version 2 or later. The Evergreen Project is a 501(c)3 nonprofit organization.

From the Evergreen website: Learn more about this active and exciting community and software at https://evergreen-ils.org/

About Columbia, Missouri
According to the Columbia Chamber of Commerce: Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Though the city was founded on education, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center.

With a low cost of living, excellent schools, state-of-the-art healthcare facilities, and entertainment opportunities galore, Columbia is a great place to live. Columbia is home to the University of Missouri, Columbia College, and Stephens College.